Home' Trinidad and Tobago Guardian : February 26th 2015 Contents BG12 COMMENTARY
BUSINESS GUARDIAN www.guardian.co.tt FEBRUARY 2015 • WEEK FOUR
performers will likely begin to feel underappreciated.
Set up regular check-ins and ask how you can support
their learning and development. Lay out their options
for career advancement, and give stretch assignments
to help them gain diverse experience.
(Adapted from "What High Performers Want at
Work" by Karie Willyerd.)
To motivate your team, stop
using single-number goals
When you set goals for your team, they need to
be both challenging and attainable. If they re too
easy, your employees won t be inspired, and if they re
too daunting, they ll become discouraged. People
want the sense of accomplishment that comes from
working hard to reach something, but you need to
strike the right balance.
Single-number goals (eg, how many contracts a
sales team must sign, or how many stars a customer
must give) are often either too easy or out of reach.
To truly motivate your team, shift from single-number
goals to high-low goals.
These are goals that, rather than targeting a single
number, have a high-low range that averages the
same. For example, instead of asking people to open
20 new client accounts, give your team a range for
success; ask them to open 18 to 22 new accounts this
quarter. Evidence shows that these goals can lead to
(Adapted from "When You Give Your Team a Goal,
Make It a Range" by Steve Martin.)
Make good writing a
part of your skill set
Good writers distinguish themselves at work. We
write all the time---proposals to clients, memos to
leaders, e-mails to colleagues---but we often don t
think about improving our writing. To communicate
effectively and win business, learn to write simply,
clearly and precisely. The mistake many people make
is writing prematurely. They work out thoughts as
they re writing, which makes their argument mean-
dering and repetitive.
Ask yourself: What should my audience know after
reading this? Make your point upfront, and don t
use three words when one would do. For example,
there s no need to say "general consensus of opinion,"
when "consensus" works. Similarly, avoid jargon. If
you rely on $10 words too much, readers will think
you re on autopilot or don t know what you re saying.
Avoid terms like "actionable," "core competency,"
"impactful" and "incentivise." And don t be afraid
to ask someone for feedback.
(Adapted from "How to Improve Your Business
Writing" by Carolyn O Hara.)
Use a contest to encourage
Holding an internal competition can be a good
way to drive innovation in your company. It can teach
employees new skills, connect them across multiple
departments and amplify the company s overall cre-
ative ambience. If you want to create a contest to
crowdsource ideas, follow these tips:
Frame the competition around a specific need.
Create a challenge statement or question that focuses
on an issue your company would benefit from solving.
"Design the next big thing" is not a good challenge
Lay out a step-by-step process for how to par-
ticipate. Instead of asking for a 50-page business
plan, have participants first submit a one-page pitch.
Once you narrow the candidate pool, finalists can
work on full-fledged proposals for judges to review.
Provide resources. Give people access to the data
and assets they need to explore their ideas. Incorporate
classes, workshops and mentoring into the competition
(Adapted from "To Encourage Innovation, Make It
a Competition" by Anil Rathi.)
@2015 Harvard Business School Publishing Corp.
Distributed by the New York Times Syndicate
Build trust with your
type a boss
It s not easy working under high per-
formers. While Type A bosses are driven
and successful, they re also demanding and
more likely to micromanage. But you can
improve your relationship, and make your
job more enjoyable.
Speak up. If you disagree about something
or have other concerns, be direct. Show that
you re not afraid to voice opinions, and your
boss will respect you.
Get to know your boss. Build an outside-
of-work relationship by sharing some of
your personal passions and goals. Do you
both have kids? Play tennis? Finding sim-
ilarities can help build trust.
Know that it s not you. If your boss is
piling more work on you and not giving
enough credit, try to push your frustrations
aside and ask how she is doing. Chances
are she s not trying to be dismissive; she s
just lacking sleep or has a big decision
weighing on her.
(Adapted from "Tips for Working Under
a Type A Boss" by Melissa Raffoni.)
Keep high performers
happy by offering feedback
High performers are immensely valuable
to any company (they can be four times as
productive as average performers), but man-
agers need to look out for their wants and
needs to keep them from seeking greater
challenges, growth and rewards elsewhere.
One big contributing factor to their job sat-
isfaction is feedback. How often do you sit
down with your employees to discuss their
performance? Chances are, not enough.
Many high performers say they expect at
least a monthly sit down with their man-
agers, but only 53 per cent say their managers
deliver on their feedback expectations. So
if you re relying on annual or semiannual
performance reviews as the primary feedback
mechanism with your employees, your high
TIPS & TALKING POINTS
Airports Authority of Trinidad and Tobago ('the Authority')
invites suitably qualified firms and individuals to submit
proposals for leasing and developing land at the Piarco
AeroPark for a Home Furnishings retail centre. This is an
attractive opportunity to operate in one of the most
high-traffic areas in Trinidad and Tobago.
The Piarco AeroPark is a mixed use business park just north
of the Piarco International Airport in Trinidad and Tobago.
The Piarco AeroPark is the first aerotropolis or airport city in
the Caribbean. It will contain zones for various activities
Copies of the RFP can be obtained from December 30th
2014 between 8:00a.m. and 4:00p.m. at the Cashier's
Booth, Airports Authority Administration Centre, Piarco
International Airport, South Terminal, Golden Grove Road,
Piarco, Trinidad and Tobago upon payment of a non
refundable fee of US$200.00 plus VAT.
A Pre-Proposal Conference and Facility Tour will take
place at 10:00a.m. on January 28th 2015 at the following
Proposers and their representatives are encouraged to attend
the Facility Tour to acquaint themselves with the conditions
therein which may influence their proposals.
The deadline for submission of proposals is February 27th
2015 at 2:00p.m. AST. Late submissions will not be
The Authority does not bind itself to accept the lowest or any
Questions or requests for further information should be
The Secretary Tenders Committee
The subject line should read
Development of a
HOME FURNISHINGS RETAIL CENTRE
at the Piarco AeroPark
TrINIDAD AND TOBAGO
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