Home' Trinidad and Tobago Guardian : May 24th 2015 Contents A60
Sunday Guardian www.guardian.co.tt May 24, 2015
Applications are invited from suitably qualified individuals to fill the following positions at Telecommunications Services
of Trinidad and Tobago:
Responsible for the efficient and effective strategic management of the Company's residential sales operations aimed at
maximization of profits whilst providing a high level of customer satisfaction.
o Plan, develop and implement all operational strategies for Residential Sales.
o Prepare forecasts of annual sales and revenues for all Residential products and services.
o Develop short and long term strategic sales plans for the Residential Sales Department.
o Analyze the business performance, financial statements and other data in Residential Sales.
Responsible for the efficient and effective strategic management of the Company's residential commercial operations
aimed at maximization of profits whilst providing a high level of customer satisfaction.
o Prepare and Implement Pricing Strategies for all Residential products and services.
o Develop short and long term strategic plans for the Commercial Operations Department
o Develop and Implement Retention strategies for all Residential products and services
o Prepare Life Cycle Management Programme for all Residential products and services.
o Develop and Implement strategies to Manage Customers Experiences at all our Touch Points for
o Develop and Implement strategies for Content Management.
o Acquire and Analyse Competitive Intelligence and implement appropriate Competitive Strategies
o Analyze the business performance, Voice of the Customer survey results, financial statements and other data in
Commercial Operations, in order to monitor and improve productivity and performance.
o Perform various administrative functions to effectively manage the Department - meetings, seminars,
o Plan and allocate departmental budget and monitor financial activities.
o Determine staffing requirements and oversee selection and training of employees to maintain consistent quality and
availability of service and ensures the annual performance assessment of subordinates are conducted.
o Establish effective direct and indirect communication systems to ensure that all staff remains informed and
updated about departmental initiatives, policies and performance.
o Use inputs from a variety of internal or external sources to prepare weekly, monthly departmental reports and
identify important performance trends, opportunities or threats.
o Manages relationships with third vendors, suppliers and all other third party contractors and internal departments
to ensure that contracted service level agreements are adhered to and that department user groups receive
maximum benefit from vendor relationships.
o Keep abreast of developments in the telecommunications industry, particularly as it relates to relevant products and
services and makes the appropriate recommendations.
o A Bachelor's Degree in Management or related Social Science.
o An MBA will be an asset.
o A minimum of five (5) years successful experience in the sales or customer services environment, at least three (3)
years of which should be in a middle management level position at a medium to large organization.
o A minimum of three (3) years successful experience in the financial and/or consumer analytics environment.
the following address or via email to
no later than
close of business on
Manager Recruitment and Selection
Telecommunications Services of Trinidad and Tobago
109 St Vincent Street
ATLANTA---Cleveland s LeBron James scored 30
points as the Cavaliers won 94-82 at Atlanta on Fri-
day even without injured star Kyrie Irving, taking
a commanding 2-0 lead in the NBA Eastern Con-
The Cavaliers pulled away with a dominant third
quarter. James scored 11 points, the Hawks shot just
32 per cent (seven of 22), and Cleveland led by as
many as 20.
This was a blowout in every sense. The final margin,
with backup players on the court, was as close as
Hawks had been since midway through the third.
"You really can t make me do what I don t want
to do," James said. "I play the right way."
Irving was scratched before the game because of
an ailing left knee. Even so, the Cavaliers cruised to
their second straight win in Atlanta, and take the 2-
0 advantage back with them to Cleveland, where they
host the next two games starting Sunday.
James assumed many of the ball-handling duties,
taking advantage of Atlanta s DeMarre Carroll being
at less than 100 per cent.
The Hawks were totally outclassed for one of the
few times all season.
The Cavaliers, who have never won a championship,
made a big investment in the offseason to lure back
James after a spell in Miami to play alongside Irving
and Kevin Love.
But James is carrying the load with Irving sidelined
and Love out with a season-ending injury.
To be fair, James had a bit of help in Game 2. Tristan
Thompson was a beast on the inside, grabbing 16
rebounds to spark Cleveland to a 47-39 advantage.
When Thompson dunked off a pass from James
with just under five minutes remaining, the Cavaliers
led 93-74 and many Atlanta fans began heading for
the exits, surely sensing they had seen their team for
the last time in this most unexpected season.
Atlanta won a franchise-record 60 games to claim
the top seed in the East, but the Hawks have been
picked apart by the best player in the world.
James had 31 points in Game 1.
The Hawks had hoped that Carroll s appearance
would provide an emotional boost. An injury that
looked much more serious turned out to be only a
sprain, and he drew a big cheer from the crowd when
he did his customary sprint across the court during
the opening introductions.
But at less than full speed, Carroll had no chance
trying to guard James, who made ten of 22 shots
including a pair of three-pointers.
When the Hawks began collapsing toward the lane,
trying to give Carroll help, James always seemed to
find the open man --- often lurking behind the 3-point
James had 11 assists and just missed a triple-double,
also grabbing nine rebounds.
The Cavaliers finished 12 of 30 beyond the arc. Iman
Shumpert knocked down four from long range and
finished with 16 points.
Dennis Schroder led the Hawks with just 13 points.
Carroll played a team-high 33:47 but managed only
six points --- 10 below his playoff average. (AP)
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