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32. The speaker compares "life" to?
A. The wind
B. The dawn
C. The sea
D. The heavens
33. In (stanza 1) what is derived from praying to God?
C. Sweet peace and comfort
D. Joy and strength
34. The expression "my faith is ebbing low," (line 10)
A. Increasing faith
B. Unwavering faith
C. Audacious faith
D. Diminishing faith
35. The betrayal by the speaker's friends caused him to
A. Become fearful
B. Become confused by life
C. Suffer heartbreak
D. Lose hope
36. What is revealed about God in (stanza 3)?
A. The purpose for which he prays
B. The character of God
C. His impressions of God
D. The strength of God
37. When does the speaker reach out to God?
A. In every circumstance of life
B. At irregular intervals
C. At times when he feels vulnerable
D. When the situation is insurmountable
38. How would you describe the speaker's language in
(lines 19 to 21)?
39. The poem appeals to all of the following senses EX-
DIRECTION: Read the passage carefully before attempting the questions. Each question has four options, select the
most appropriate answer, based on what is contained or implied in the passage.
40. According to the writer, when are conscious and
subconscious assessments being made about you?
A. While you are speaking
B. Before you begin to speak
C. After you have spoken
Continued on the next page
D. During your presentation
41. How does "Verbal Impact" compare with "Visual Im-
A. It is equally important
Personal appearance is an often disregarded part of com-
munication and presentation skills.
When you are speaking in public you may be representing
your organisation or just yourself, but it is still you in the
front line. It is you that the other person, group or audience
sees and before you have time to open your mouth and
give an account of yourself, certain assumptions, both con-
sciously and subconsciously, have been made.
First impressions are very important - they can be about
attitude as well as dress.
Visual impact is at least as important as verbal impact,
people will very quickly make assumptions based on your
facial expressions, the clothes you wear, how well groomed
you are and your body language.
Little can be done to alter your face but a lot can be done
about the expression that is on it. However the day started
and whatever minor crisis has occurred along the way, peo-
ple have not come to meet you with a dark expression on
your face. It is your duty - to yourself as well as to the or-
ganisation that you represent - to convey a calm, friendly
and professional exterior, despite how you may feel inside.
Smile and appear optimistic.
The reflection that stares back at you from a mirror is not
necessarily a true likeness of the face known to family,
friends and colleagues, because they will see you off-guard,
in repose, concentrating on a task or listening to them. How
many people can honestly admit to looking in a mirror
without altering their expression? It is quite natural to 'play
to a mirror' possibly by raising an eyebrow, pulling a face
or smiling at the reflection. This is why people often feel
self-conscious when they see a 'bad' photograph of them-
The Real You:
It is human nature to make compromises. All individuals
change their approach depending on the people they meet
and what they feel is expected from them. Your 'on-duty'
self, the one who functions in public, is different from your
'off-duty' self, the one concerned with home, family and
friends. Everyone has many and varied roles in life. You can
be one person and be a parent, son/daughter, brother/sis-
ter, friend, adviser, patient, client and consumer all in one
These differing roles all require their own particular quali-
ties and skills in personal communication and can also call
upon different requirements of attitude and appearance,
i.e., of visual image. Your external image (appearance) is
how you are seen by the world, whereas the real you (not
a role model or the person you would like to be) is someone
who is honest with themselves.
Clothes and Grooming
What sort of external image is appropriate to the organi-
sation or person you represent?
Only you can answer this question. Due to the nature of the
work, some organisations are happy for people to be casu-
ally dressed, whilst others may expect smarter attire. It is
important to be suitably dressed within expected limits.
Nobody expects you to be packaged into something you
are not, but your appearance is a reflection of your own
self-esteem and you should aim to present yourself to your
best possible advantage. Whilst you might be casually
dressed when working within your organisation, a more
formal approach may well be preferable when representing
your organisation at an external meeting.
Good grooming and a tidy appearance are preferable,
whether casually or more formally dressed.
Understanding body language is one of the most impor-
tant aspects of personal presentation. The image conveyed
by the physical self should support and enhance what is
being communicated verbally. If the visual image differs
widely from the spoken message, it is often the non-verbal
account that is believed.
The way you sit, stand, your gestures and mannerisms and
your facial expressions will say far more about you and
how you are feeling at any given time than the words you
are using. When individuals are nervous or uneasy, their
behavioural 'bad habits' become more pronounced.
Awareness of your body language, of how you behave
under pressure, what signals you are unconsciously giving,
how nerves and stress affect you physically, can help you
understand how you 'come across' to others. It can also
explain how the wrong impression is sometimes given and
how confusion can occur.
Working on body language is a way of improving personal
presentation. For example, when concentrating on some-
thing rather hard, your expression may look troubled, when
in reality you are not anxious at all, merely absorbed. This
does not mean you should go around with a fixed smile on
your face, but just be aware that your physical self might
send one set of signals when your mind is involved else-
Body language can also be used as a mask to convey con-
trary feelings. How often have you nodded firmly when you
did not understand a word, smiled when your instinct was
to scowl, clapped enthusiastically at the end of a talk that
nearly put you to sleep? In these cases you were not being
hypocritical, but using body language positively as the
mechanism of good manners.
The gestures of individuals are part of their personalities,
a part of how they express themselves. Hand and arm
movements can add emphasis, aid explanation and convey
enthusiasm. They only become a negative signal when re-
peated so often that they become irritating to the ob-
server. Listeners can become so side-tracked by the sight
of someone constantly playing with his/her hair, tapping
on the table with a pen, etc., that they no longer listen to
the spoken word. Thus the negative signal has broken
down the chain of communication.
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