Home' Trinidad and Tobago Guardian : September 15th 2015 Contents TEST 23
36. How would you describe the girl?
A. As typical
B. As privileged
C. As deprived
D. As unaware
37. In (stanza 2) the girl is believed to be
A. A child
B. An adolescent
C. A victim
D. An adult
38. What have you observed at every stage of the poem?
A. The little girl is growing up
B. The little girl responds to her troubles by crying
C. The little girl's problems though significant to her
D. The little girl's problems become more signifi-
cant with age
39. The writer speaks of "youthful dreams" in reference
A. Dreams fulfilled
B. Days of old
C. Lost opportunities
D. Day dreams
40. Which of the following words BEST describes the
DIRECTION: Read the passage carefully before attempting the questions. Each question has four options, select the most
appropriate answer, based on what is contained or implied in the passage.
41. What is the MAIN reason for becoming a better lis-
A. It is critical to business success
B. We spend 46% of our time listening
C. Listening is vital to the communication process
and it impacts every aspect of life.
D. 85% of persons rate their listening skills as aver-
42. Sperry (now UniSys) Survey revealed 85 %of respon-
dents were average and 5 % were rated excellent or
superior. What do these results indicate about the
remnant of respondents?
A. 10% or less scored below average
B. 10% or more are above average
C. The survey results are unreliable
D. 90% represents the full number of persons sur-
43. Which of the following skills are integral to the com-
A. Eloquent speech and familiarity with the audience
B. Reading, writing and speaking
C. Being a good listener and interpreting the message
D. Listening, writing and speaking
44. What is fundamental to the listening process?
B. Paying attention to what is being said
C. Not trying to anticipate what the speaker will say
D. Becoming fully engage in the communication
45. A good communicator utilizes voice, tone and manner-
isms to what end?
A. To capture the audience's attention
B. To deliver a clear message
C. To keep the subject matter interesting
D. To achieve an interactive presentation
46. The writer promises becoming a better listener is
made possible by
A. Investing the time and attention to improve your
B. Understanding and knowing the listening process
C. Becoming a good communicator
D. Following the four-step process
47. After having received a message what does your sig-
A. Your agreement and interest
B. Your interest and intent
C. Your understanding and reaction
D. Your concentration
48. Misunderstanding often results from misinterpreta-
tion. How can a speaker avoid misinterpretation?
A. Speak clearly and in an audible voice.
B. Avoid using slang, jargon and dialect.
C. Keep your messages simple.
D. Be mindful of your audience and avoid using of-
IMPROVING YOUR LISTENING SKILLS
When I was a young child, we sometimes played a game called "Whisper Down the Lane.'' Five or six of us would sit in
a row, and the first person would make up something and whisper it into the ear of the next person. The story would
then be passed down the line in this fashion. The fun came in hearing the story repeated aloud by the last person in line.
Invariably, it turned out to be quite different from the original version.
While this is amusing as a children's game, it is not a very amusing situation in real life, especially in business. If you've
ever heard your instructions, advice, or presentation repeated to you in distorted form by an employee, coworker, or col-
league, you know what I'm talking about.
The success of many of our business activities depends on how well we listen. Studies show that we spend about 80
percent of our waking hours communicating, and at least 45 percent of that time listening.
But although listening is so critical in our daily lives, it is taught and studied far less than the other three basic commu-
nications skills: reading, writing, and speaking. Much of the trouble we have communicating with others is because of
poor listening skills.
The good news is that listening efficiency can be improved by understanding the steps involved in the listening process
and by following these basic guidelines.
Are You a Good Listener?
Most people are not. Many years ago, Sperry (now UniSys) did a survey and found that 85 percent of all people questioned
rated themselves average or less in listening ability. Fewer than 5 percent rated themselves either superior or excellent.
You can come up with a pretty good idea of where you fall in this spectrum by thinking about your relationships with the
people in your life: your boss, colleagues, subordinates, best friend and spouse. If asked, what would they say about how
well you listen? Do you often misunderstand assignments, or only vaguely remember what people have said to you? If
so, you may need to improve your listening skills. The first step in understanding how the listening process works is as
The Four Steps of Listening
Hearing is the first step in the process. At this stage, you simply pay attention to make sure you have heard the message.
If your boss says, "McGillicudy, I need the CAD drawings on my desk by Friday noon," and you can repeat the sentence,
then you have heard her.
The second step is interpretation. Failure to interpret the speaker's words correctly frequently leads to misunderstanding.
People sometimes interpret words differently because of varying experience, knowledge, vocabulary, culture, background,
A good speaker uses tone of voice, facial expressions, and mannerisms to help make the message clear to the listener.
For instance, if your boss speaks loudly, frowns, and puts her hands on her hips, you know she is probably upset and
During the third step, evaluation, you decide what to do with the information you have received. For example, when lis-
tening to a sales pitch, you have two options: you choose either to believe or to disbelieve the salesperson. The judgments
you make in the evaluation stage are a crucial part of the listening process.
The final step is to respond to what you have heard. This is a verbal or visual response that lets the speaker know whether
you have gotten the message and what your reaction is. When you tell the salesperson that you want to place an order,
you are showing that you have heard and believe his message.
Article by Robert W. Bly (Abridged)
This article appears courtesy of Bob Bly's Direct Response Letter Source: www.bly.com.
Continued on the next page
Tuesday, September 15, 2015 www.guardian.co.tt Guardian
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