Home' Trinidad and Tobago Guardian : September 22nd 2015 Contents B21
Tuesday, September 22, 2015 www.guardian.co.tt Guardian
You have a great resume, you passed
the phone screening and now have an in-
terview with the decision maker. But
there are five equally qualified people in-
terviewing for the same job you want.
How do you distinguish yourself?
Simple: people hire people they like so your
job in an interview is to get them to like you.
Of course you need to demonstrate that you
have the skills and experience to get the job
done, but it is just as important to show that
you fit into the corporate culture and would
be a welcome member to the team.
You do this by building rapport with the
interviewer. Here are some ways to do that:
1. Know the Company and Your
When I was interviewing people the first
question I would ask is "What do you know
about us?" Their response would often either
immediately eliminate them or increase their
ranking as a candidate.
Those who obviously did not know much
got low marks.
Those who followed us on Twitter, checked
out our recent press releases, and saw
LinkedIn discussions got high marks.
And for sales people, if they mystery
shopped us, then I was extremely impressed.
Also look up your interviewer on LinkedIn
so you can see their background including
how long they have been there, where they
were before and so on. I know one fellow who
was offered a job that same day because he
noticed that the interviewer had a military
background, and he stressed his own positive
2. Create a Conversation
Did you know that the words you use ac-
count for only 10% of the effectiveness of our
communications? That means that your in-
tonation and body language are the other
90%. They are the key to establishing rapport
and getting your point across.
Regarding intonation your goal in estab-
lishing rapport is to move from an interview
Applications are invited from suitably qualified persons for employment, on contract, in the following positions in the
Information Technology (IT) of the Inland Revenue Division (IRD), Ministry of Finance.
Senior Database Specialist
The Senior Database Specialist is responsible for architecting and managing backups and the storage management
environment at IRD which go beyond normal database management activities. In addition the Senior Database
Specialists must monitor capacity, tune disk requirements, and manage database space requirements.
o Architects and manages the storage management environment including SANS and backup software for Veritas,
Arc serve and Tivoli Storage Manager.
o Collaborates with other IT workgroups and clients to ensure all data, systems files, configurations, permission
settings and software are backed up and verified on an established schedule.
o Participates and conducts testing to confirm the ability to restore systems, files, databases, permissions and
settings for all IRD systems.
o Proposes and implements system enhancements (software and hardware updates) that will improve the
performance and reliability of the systems.
o Monitors capacity of SANS, hard drives, magnetic media, etc. to plan and procure replacements or timely
o Creates Computer Operator guidelines to direct Operators on jobs to run, common error messages, routine error
resolution directions, escalation procedures for errors when necessary and reporting requirements.
o Reviews previous night backups and other storage jobs to verify acceptable job completion or to take corrective
actions as necessary.
o Collaborates with BSD on new programmes or act as a member of the Special Projects staff to determine storage
capacity requirements or changes resulting from programming changes, third party data requirements, etc.
o Share 7 x 24 on-call duties. Works some non-core hours and travels to remote sites as may be required.
o Degree in Computer Science/ Electrical Engineering or related field
o Three years' experience in administering two or more large and complex databases.
o High level of knowledge relating to Storage Management architectures, operations and troubleshooting methods
o Experience in Disaster Recovery Planning
o Training in Tivoli Storage Manager
o Experience with Windows Server administration
TAXPAYER RELATIONS SECTION
"Changing the way we interact with People!"
A reputable organization with branches in P.O.S
and Couva is seeking suitable candidates to fill the
AUTOMOTIVE MARKETING & SALES
• Must have at least 2 years of experience
• Valid Driver's Permit
• Good communication skills
• Minimum 3 years driving experience
• Manual and Heavy T Licence
• Good communication skills
• Minimum 3 years of experience in
• Good communication skills
into a two-way conversa-
tion. That means that
your answers should be
and demonstrate some
sponsible for selling en-
terprise-level SaaS and
solutions to Fortune 500
B. Now that was a
challenging job! IBM
launched some new SaaS
and cloud-based mar-
keting solutions and it
was my job to penetrate
Fortune 500 accounts
and get them to select us
over already entrenched
competition. That meant
that I had to get the no-
tice of key executives and
decision makers and give
them a reason to consider
us when they were not
exactly having problems
with their current solu-
Which of these do you
think is more engag-
3. Leverage Positive
It goes without saying
that we all react to body
language so you need to
make this work for you in
Your body language
generally includes your
eye contact, posture,
hand gestures and facial
Start by making sure
you have a good hand-
shake as this is a crucial
first impression. Every-
one knows that a limp
handshake is a turnoff.
Women tend to overcom-
pensate and shake hands
too firmly. So, practice
your handshake on your
Eye contact is crucial
to building a connection
with the interviewer. It is
especially important at
the time of the hand-
shake and when the in-
terviewer is speaking or
asking a question. By
giving eye contact, it
communicates that you
are listening and en-
Regarding the rest of
your body language, you
should try a technique
Mirroring is where you
watch the other person's
body language and
somewhat mimic it. Look
at their body posture,
which may include sit-
ting upright, leaning for-
ward, and placing hands
on the table. If they are
sitting in a casual man-
ner, then you should too.
If they use hand gestures,
you should as well. Look
for head gestures such as
a nod or tilt of the head
and respond accordingly.
You should also try to
mimic their pace of
speech, tone and volume,
and use some of the same
words they use.
We aren't normally
aware of our own body
language, but the impact
4. Ask Questions
To build rapport you
need to transition the
traditional question and
answer interview into a
conversation. You do this
by asking questions and
engaging the interviewer.
I coached a fellow at
Intel who had lots of in-
terviews, but zero call
backs. He had great tech-
nical skills, but was as in-
teresting as a memory
chip and in our mock in-
terview, I would ask a
question, he would an-
swer, and wait patiently
for the next question.
After I demonstrated
techniques, stressing the
importance of engaging
the interviewer, he went
on to have three offers in
the next five weeks.
Look for the em-
Note that the MOST
important question for
you to ask is "What is the
biggest challenge that
someone would face in
this job in the first six
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