Home' Trinidad and Tobago Guardian : October 26th 2016 Contents 4
Sunday Guardian www.guardian.co.tt October 23, 2016
"Cancer treatment can be ex-
tremely stressful, time-consuming
and exhausting. You can therefore
imagine my pleasure when South-
ern Medical Oncology Department
organized and planned my travel,
billings and treatment effortlessly.
From the taxi driver to the hospi-
tal's director, I was treated with re-
spect, courtesy and care. The level
of customer service is beyond what
I have come to expect from POS
and San Fernando hospitals and
clinics both private and public. I
made the choice to travel from Port
of Spain to San Fernando and back
every day, and I have not regretted
it for an instant."
I am very blessed to have had the
opportunity to be treated at this in-
stitution. I thank GOD every day for
this and hope that he continues to
bless each and every one in the On-
cology Care Team.
TESTIMONIAL BY A FEMALE
PATIENT FROM BARBADOS
"I was referred to SMOC in San
Fernando, Trinidad, by doctors from
JIPA Network out of Miami, after
having surgery to remove a benign
brain tumor, which required post-
surgery Radiation Therapy.
From inception to the end of my
treatment the SMOC team was
warm and professional as I navi-
gated through billing, counselling
The team of highly trained staff
were excellent and exceptional in
assisting with accommodation op-
tions, scheduling, answering ques-
tions and treatment delivery.
In summary, in the 6 weeks of
treatment SMOC was like a home
to me and staff like family. My fi-
nancial concerns were accommo-
dated and I received the best
possible radiation treatment, deliv-
ered by their State of the Art Linear
Accelerator and highly trained team
of Radiation Therapists.
I would highly recommend care at
this top center in the region for On-
cology and related treatments."
• Safe, comfortable
and affordable ac-
• Seamless interfacing
with referring physi-
cians and facilities to
ensure that all med-
ical records and re-
ferral information are
obtained while main-
ity and privacy.
• Scheduling of all in-
vestigative and con-
• Coordination of
flights, taxi, appoint-
ments and accom-
modation for patient
and travel compan-
• Coordination of ancil-
lary services with
• Attractive payment
options and coordi-
nation with insur-
• We strive to meet
every patient's indi-
vidual needs and
guarantee the safety
and reputability of all
external and auxillary
GOING THE EXTRA
SERVICES To assist
our local and inter-
with coping with
the logistics of their
SMOC offers a
range of ancillary
services including a
shuttle service for
local and interna-
tional patients who
require transport to
and from our facility.
We were quietly launched on Jan-
uary 27th 2010 at a very modest
ceremony in the waiting room of
Southern Medical Oncology Centre,
Quenca St. San Fernando.
It wasn't until April of 2011 that
we were formally registered as an
NGO (Non-Governmental Organiza-
tion) and began our work in
The group was formed by the Pa-
tient Counsellor of the Oncology
Department at Southern Medical
Clinic, who is herself a cancer sur-
Her vision and subsequently the
group's vision are to be a support
system for those patients, relatives
and caregivers who are undergoing
various forms of treatment. No pa-
tient is left out.
Our Watchwords are...COUNSEL,
SUPPORT, EDUCATE, UPLIFT
The SMARA Cancer Support
Group is based in San Fernando
and has been in existence for
the past five years.
• It is well-known that the cancer
burden in T&T is borne inequitably
by different groups of persons in
• Our current health system is not
addressing these disparities.
• There is a great need for strategies
to reduce the differences in health
outcomes for all strata of society.
• Patient Navigation is an intervention
service delivered to patients to im-
prove health outcomes.
• Receive a more timely diagnosis
• Receive more timely treatment
• Receive information and education
on treatment options
• Receive assistance in mapping
their cancer journey
• Learn about cancer prevention
• Have a more satisfactory experi-
ence of the health care system ex-
• Patient Navigation ensures treat-
ment with no delay and also aims
to ensure a seamless coordination
of care and services.
• It ensures assistance to patients
and families to "negotiate" the
health care delivery system. This is
done from the point of a
suspicious finding....to resolution of
the finding.... by further diagnosis
• To identify the steps and proce-
dures that a patient will have to un-
• To enable with some accuracy...a
clear starting and ending point.
• To understand the medical health
care system and the integration of
the public and the private providers.
• To remove the barriers which may
prevent a patient from being able to
access the necessary service re-
• To ensure that patients move from
point A to point B effectively.
BENEFITS OF NAVIGATION FOR PATIENTS
FOCUS AND OBJECTIVES OF NAVIGATING A CANCER DIAGNOSIS
KEY COMPONENTS OF PATIENT NAVIGATION
Every patient who comes through our
doors has access to a Patient Counsellor
for as many or as few sessions as they
require. Our patient counsellor is the
only certified Patient Navigator in T&T.
Contact us today: 652-2064 Ext 176, 178.
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