Home' Trinidad and Tobago Guardian : January 26th 2017 Contents JANUARY 26 • 2017 guardian.co.tt BUSINESS GUARDIAN
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Shooting for the moon and getting there
Ever tried to explain to someone
what you want, only to have
something completely differ-
ent delivered a week late? And
you are left scratching your
head and wondering why?
George Bernard Shaw once said, "The
single biggest problem in communication
is the illusion that it has taken place." Ef-
fective communication is a pre-requisite
for effective leadership.
To illustrate this, here's a story so sensi-
tive that it was classified and declared "Top
Secret" for more than 50 years.
The US government released this classified
information only a few years ago.
On January 10, 1961, almost 55 years ago
to this date, as he prepared to take office as
president, John F Kennedy received a report
from his advisers telling him that manned
exploration of space would certainly be-
come a reality during his administration,
but "because of lag in the development of
large booster rockets, it was very unlikely
the US would be the first in placing a man
into orbit around the earth."
In spite of this gloomy assessment, in a
speech four months later, President Kenne-
dy publicly announced, "I believe that this
nation should commit itself to achieving the
goal, before this decade is out, of landing a
man on the moon and returning him safely
to the earth."
That was the ultimate assignment.
Shortly thereafter, Kennedy scheduled
a top secret meeting with NASA adminis-
"Is the lunar programme to land a man on
the moon the top priority of the agency?"
Kennedy asked James Webb of NASA. Ken-
nedy asked this specific question three more
times in this meeting. "No, sir, I do not,"
James Webb finally answered Kennedy, his
boss. "I think it is ONE of the top-priority
programmes" he said.
"Jim, I think it is THE top priority," Ken-
nedy said, sharply.
"I think we ought to have that very clear.
This is important for political reasons, in-
ternational political reasons. This is the top
priority with us."
By making it clear that putting a man on
the moon within the decade should be the number
one priority for NASA, Kennedy made it abundantly
clear where the focus of the agency should be. Over
the course of this meeting, which really wasn't very
long, Kennedy asked more than 66 specific questions
about this assignment---clarifying roles, responsibili-
ties, deadlines and details---that brought out clearly to
those in attendance why this was such an important
On July 20, 1969, five months before the deadline
Kennedy had originally set, Neil Armstrong stepped
out of the Apollo lunar module to become the first
man on the moon.
What can we learn from Kennedy's communication?
First, he asked a lot of questions. He did not assume
anything. Through his questioning Kennedy not only
gleaned that the priority for NASA was not the same
as he had in mind, he used the questions to convey
clearly what he thought the priority should be. By
peppering them with multitude of questions that went
into detail, everyone understood that Kennedy was se-
rious about this mission. Last, and most importantly,
Kennedy made it clear---in no uncertain terms---what
the number one priority for NASA should be.
When delegating important projects many exec-
utives want to achieve a lot of different objectives.
This sometimes leaves subordinates without a clear
understanding of what should be the number one
priority, so they can focus their energies on getting
this one priority right.
Whether it is getting a report done or a new software
implemented, knowing the priority is critical for peo-
ple to execute well. If your boss doesn't communicate
this clearly, don't be afraid to ask. You'll save yourself
and your boss a lot of trouble.
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A wow-check-in experience
In our last column we posed a challenge to you to
design the most "wow-check-in-experience" for a sev-
en-star hotel. Thank you for your many interesting
submissions, all of which were not only innovative but
clearly showed that we in Trinidad can indeed dream
up some wonderful ways in which to wow a customer.
Here's the simple and most effective process the sev-
en-star hotel used to create the seven-star experience.
Since you are picked up at the airport in your own
white-limousine, when you arrive at the hotel everyone
knows who you are. The host walks out and welcomes
you to the hotel with a choice of chocolates and drink.
They then usher you straight to your room.
No forms to fill or credit card to swipe because they
already have all that information when you booked
At the room they introduce you to your butler, who
makes sure you're comfortably settled in your room,
draws a bath, if you want, offers to unpack your lug-
gage, and most of all leaves you to relax and rest.
As he is leaving he mentions casually that whenever
you are ready you could ring for him and he will come
and take your signature to complete your check-in
The key to this process, as you can see, is it did not
involve any expensive technology solution. And it ad-
dressed the primary need of a customer when he or
she arrives at a hotel after a long flight or tiresome
journey---which is to get to a comfortable room and
take some rest and relax---not fill out another form
and be validated to see if you've enough money on
your credit card to afford to stay at the hotel.
Request for Proposals
Request for Proposals for Branding, Management and
Operation of the Hotel Facility Located at the National
Academy for the Performing Arts (NAPA)
Evolving TecKnologies and Enterprise Development Company Limited (e TecK), a State Agency under the Ministry
of Trade and Industry, is accepting proposals in response to this Request for Proposal from individuals or rms
interested in Branding, Management and Operation of the 53-Room Hotel Facility at the National Academy for the
Performing Arts (NAPA) located at Chancery Lane, Port of Spain, Trinidad and Tobago.
Our goal is to secure the services of a hotel operator or hotel management company experienced in marketing
and management of successful hotel facilities.
Request for Proposals will be conducted through the One Envelope Competitive Bidding process in accordance
with e TecK's procurement guidelines and is open to all suitably quali ed proposers.
Interested and eligible proposers shall request electronic copies of the prequali cation and proposal documents,
by emailing the o ce of The Secretary, Tenders Committee at:
From 8:00 a.m. to 4:00 p.m. on weekdays, but no later than Wednesday 15th February, 2017 at 4:00 p.m.
A site visit has been scheduled for Thursday 16th February, 2017 at 10:30 a.m. only, at the Hotel located at NAPA,
Chancery Lane, Port of Spain, Trinidad and Tobago. Proposals must be deposited into the marked Proposal Box at
e TecK Flagship Building, 9-15 e TecK Blvd. Tamana InTech Park, Waller eld, Trinidad and Tobago by Thursday 2nd
March, 2017 at 2:00 p.m. Late proposals will be rejected.
Proposals will be opened in the presence of the proposers' representatives in attendance at the above address on
Thursday 2nd March, 2017 at 2:00 p.m.
The preferred operator will be required to demonstrate through their submission the overall bene ts that will be
derived by the Owner. Speci cally, how the proposal integrates with the overall concept for NAPA; - a boutique
hotel located within a unique facility that caters to the visiting professors and artistes using the Academy, among
Proposals must be submitted strictly in accordance with the Proposal Documents. e TecK does not bind itself to
accept the lowest or any Proposal and reserves the right to negotiate price with any Proposer.
Evolving TecKnologies and Enterprise Development Company Ltd (e TecK)
Flagship Building, 9 - 15 e TecK Blvd.
Tamana InTech Park, Waller eld, Trinidad and Tobago
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