Home' Trinidad and Tobago Guardian : January 28th 2018 Contents A22 letters on sunday
Sunday, January 28, 2018
I am amazed that the Prime Min-
ister states that the Port scanners
cannot be activated. This is com-
promising the national security.
I am amazed that MrWatson
Duke and the Public Services As-
sociation is stating that the Port
scanners are dangerous to health.
The same Port scanners that are
In simple terms, create a new
Port Scanners Unit and hire peo-
ple whose sole responsibility is
to manage and operate the Port
Then make the other workers
redundant immediately. Remem-
ber when the Public Services
Association objected to the intro-
duction of computers!!!
DR PHILIP AYOUNG-CHEE
Faking oil and Petrotrin future
Late in 2017, a major--perhaps
fatal--flaw was exposed in one of
Trinidad and Tobago's taxpay-
er-owned companies. No one
would've taken note, hadn't the
said company, Petrotrin, long
been regarded as the most treas-
ured piece in the array of the
country's Crown jewels--one upon
whose earnings all genuine na-
tional fortunes depended. And
which, due to the exceedingly
complex and volatile nature of its
world, for donkey years, had been
given free rein to manage itself.
Alas! The fake-oil saga--where
millions of dollars of simulated
crude was extracted by farm-out
operators and bought by Petro-
trin-- suggests that Petrotrin is just
another feeding trough for a gag-
gle of fat cats...just another symp-
tom of the foolish notion that,
properly connected, anyone could
get away with murder.
Geologist, by classical training,
Prime Minister Rowley cannot
afford to be small-minded, paro-
chial, or faint-hearted, if Petrotrin
is to be salvaged and not contin-
ued to be lumped together with
fool's gold in the land of paradise.
Politician, by patriotic choice,
the Prime Minister cannot afford
to overlook widespread dismay
over this and similar issues.
Finally, as a recently-published
historian, he must not appear ig-
norant of the price previous gen-
erations paid for natives to gain
ownership of the commanding
heights of Trinidad and Tobago's
economy--lives and limbs were
lost...it took blood and guts for
them to move from being butlers
to masters of their destiny.
any past or present standard!
Rowley must steel himself as he
hounds and exorcises the de-
mons! He has to grab the bull by
its horns before anyone else fakes
their way to overnight wealth via
Petrotrin's future fortune!
RICHARD WM THOMAS
First World ambition, Third
World customer service
For far too long we have been
complaining about customer ser-
vice in Trinidad and Tobago, yet
we never make small changes to
correct this issue. I have had the
experience of calling state agen-
cies and government of ices only
to go through a long and daunting
process where my call "miracu-
lously" fails and the process is re-
started with a new phone call and
a new rep. Not to mention after
you explain your problem in great
detail you are often speaking to
the wrong person in the wrong de-
partment. It is no surprise when
you call for information some em-
ployees of these organizations do
not even know simple hierarchi-
cal and departmental structures
which would be of great assistance
in directing calls.
I cannot be the only person
that this has happened to on a
regular basis. I would like to sug-
gest that all government agen-
cies/bodies implement a policy
which each worker must adhere
to when answering calls from the
public. Before that process can be
implemented, however, proper
training and guidance should be
given to new employees as well
as crash-training for existing em-
ployees as it relates to new de-
velopment and information as it
pertains to the respective body.
Subsequent to this, the sequence
should be as follows:
1. Good morning/afternoon,
name of agency, Mr John speak-
2. Can I have your name and
telephone number in the event we
3. Would you like to have my di-
rect extension in the event I'm not
able to reach you?
4. How can I assist you?
By using this simple communi-
cation strate y, information and
issues can be dealt with appro-
priately and timely without frus-
trating the average citizen. We
ought to remember that the role
of the public service is essentially
what the name says, to provide a
service to the public. Time is pre-
cious and it cannot be reclaimed
What are your views on the passenger ferry issue plaguing travel between the islands of Trinidad and
T&T goes down, but who cares?
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Citizens speak out on Tobago ferry
"There is apparently a lack of
consistency with the delivery of goods
and services. It is an indication that
there are problems with the poor
management of resources. It does
not matter if it is PNM or UNC or CAL
or ferry service. I had empty shelves
and had to close my business in
Tobago. We need radical changes and
have to provide superior service that
surpasses international standards and
Nigel R Khan, business owner
"Tobagonians were affected more than
Trinidadians. The main connection for
manufactured goods is the ferry and
the air bridge for commuters as an
alternate option. As Tobago is reliant
on goods and services, not having the
ferry service is critical as it isolated the
islands and pose serious detriment.
Hope it improves quickly."
Justin Rahamut, engineer
"I have customers on both islands but
I used CAL to fly, but I had to invest
in new equipment to service clients
in Trinidad. It posed a strain on my
financial affairs but I had to maintain
my service level in Trinidad."
Brent John, Tobago business owner
(John's Air Conditioning).
"We were planning a big family reunion
(one year ago) in Tobago for Carnival.
We had to make alternate plans
because most of the family in Trinidad
were going to use the ferry for their
transport as it was more cost effective
than everyone flying. I am glad to hear
change is coming but I am sure it will
affect the benefits of what visitors
would have brought to the island."
Verna Sooknanan, tourist from the
"As a regular visitor to Tobago and
given the commuting challenges
and struggles that our Tobago family
faces, I am happy to embrace the
new measures that are now being
implemented by the Ministry of
Transport. While such initiatives are
positive and forthcoming to combat
the difficulties, it is premature to
assess or judge."
Malini Ramsingh, Customer Service
Representative Airports Authority.
"The new and impending ferry service
between T&T would be a very iconic and
marked improvement to the current
depressing circumstances that many
like myself had to sadly endure. My
experience with the old/current system
has been daunting, to be forced to
use a more expensive system (plane)
and be away from loved ones too
long and often. It has affected crucial
aspects of our lives including access to
fundamental essentials like goods and
Kurcelia Moore, lecturer in Trinidad
(from Roxborough/Delaford district,
"Trinidad and Tobago are relatively
small islands. By mere definition, it is
quite obvious that we are surrounded
by water and our transportation system
ought to facilitate our commuting
needs to be more effective. The plague
stems from the failure of our systems
more than the absence of the ferry.
Glad to hear changes and upgrades are
Aleeah Greenidge, law student
"As a travel agent, the unavailability
of a ferry service affected my business
significantly, as persons were restricted
to travel...The new ferry service allows
for integration of both islands. It is an
asset to the country as it allows ease
of access between the islands and it
is most convenient and cost effective,
as it facilitates persons with lower
incomes as well to travel by sea, often
the preferred option."
Rasheen Hosein, director of Travel
with Us Limited, Trinidad.
"It is a difficult and costly transition,
especially to conduct my business.
I was forced to use CAL instead of
the ferry but I am happy with the
upcoming improvements as it had a
crippling effect on us."
Terrence Jack, UWI graduate
Others who did not want to be identified said:
•”Our PM is from Tobago...both islands are badly affected and some compensation or discount should have been made
available to T&T nationals."
• “There are too many delays that reflect how third world countries operate, need for immediate change.”
•”This is clear that the islands cannot operate independently of each other, we are one—whether it be for leisure or business
or jazz...we need each other as cost conscious alternatives."
•”Tourism is a big revenue earner in Tobago and opportunities to gain that revenue is forever lost.”
Interviews and compilation by Omarine Nananfirstname.lastname@example.org
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