Home' Trinidad and Tobago Guardian : May 28th 2013 Contents B8
Guardian www.guardian.co.tt Tuesday, May 28, 2013
Digi-Data Systems Limited
We are seeking suitably qualified individuals to fill the positions of:
PROJECT MANAGER & CLIENT RELATIONSHIP MANAGER
Job Summary (Project Manager)
To oversee the daily operations of the Project Management Team. Plan, initiate and manage Information Technology (IT) proj-
ects. Lead and guide the work of technical and/or related staff and serve as a liaison between the business and technical aspects
of projects. Plan project stages, assess business implications for each stage and monitor progress to ensure deadlines, standards
and cost targets are met.
• Develop, Manage and Coordinate project plans including information such as project objectives, technologies,
systems, information specifications, schedules, funding and staffing.
• Audit and track project progress by preparing Status Reports for internal and external customers.
• Monitor the feedback and performance of the Project Team to ensure proactive management is maintained.
Education and Experience Requirements
√ PMP Certification or Project Management Certification from a recognized, reputable Project Management
organization (Senior Project Manager, Certified Project Manager, Master Project Manager.) A BSc. in Business
Management will be an asset.
√ 5 Years' experience in Project Management in an ICT environment.
√ 1-3 Years' Supervisory and Project experience in an ICT environment will be an asset.
√ Must be highly results oriented with an emphasis on quality.
√ Evidence of sound knowledge of Microsoft Project and Microsoft Suite of products.
√ Must have excellent communication, interpersonal and organizational skills and the ability to work with all levels
of internal management and staff, as well as external clients and vendors.
Job Summary (Client Relationship Manager)
To provide strategic consulting with the objective of achieving portfolio growth and revenue generation from assigned accounts
through the development of customer and prospect relationships
• Responsibility for the management of assigned client accounts.
• Design and promote profitable, effective and competitive sales proposals for prospective and existing customers
• Have an in-depth understanding of customer/prospects needs and/or expectations.
• Responsibility for forecasting and managing revenue and other key financial metrics as it relates to the management
of client accounts
Education and Experience Requirements
• Bsc. In Business Management, IT and/or Sales & Marketing or the equivalent of five (5) years working experience
in the IT-Sales environment managing corporate customers.
• Must be highly results oriented with an emphasis on quality.
• Evidence of sound knowledge of Microsoft Suite of products.
• Must have excellent communication, writing, interpersonal and organizational skills and the ability to work with all
levels of internal management and staff, as well as external clients and vendors.
• Must be the holder of a valid driver's permit and own a vehicle in good working condition.
How to Apply
Interested applicants should submit a resume and cover letter with
references via e-mail to email@example.com. Please include "PM" in the subject line for Project Manager and "CRM" in the
subject line for Client Relationship Manager
Applications will close on May 30th, 2013
For the most part, the following questions may
be asked to determine if you are a team player. Take
a few seconds, when asked a difficult question,
before you answer. An interviewer is not expecting
you to have a ready answer.
Tell me about a time when you had to deal with
a co-worker who wasn t doing his/her fair share of
the work. What did you do and what was the out-
I worked closely with Ann who, for the most part,
always carried her fair share of the work load. During
a stressful time, working on a project with a deadline,
I realised Ann s contributions to the project were
I made the decision to wait until after the project
to speak with her. I m glad I did, because I learned
she d been going through a very tough time in her
personal life and she appreciated my willingness to
go the extra mile so the project was completed on
time. As a result, our ability to work well together
Give me an example of a time when you took the
time to share a co-worker s or supervisor s achieve-
ments with other?
At my most recent position, one of my co-workers,
Dan, did an outstanding job of calming an irate cus-
tomer, solving the customer s problem and com-
pleting a sale. When our boss asked me how things
were going, I told him everything was going fine
and that Dan had just completed calming an irate
customer and closing a sale. It was a win-win-win-
for our boss, Dan and the customer.
Tell me about a time that you didn t work well
with a supervisor. What was the outcome and how
would you have changed the outcome?
Early in my career, I had a supervisor (Judy) who
was in a fairly good mood on Monday, but it dete-
riorated each day until by Friday, the supervisor
was finding fault with everything I did. I didn t
realise, until I left that position, that I had been a
contributor to the decline in her mood. Judy would
ask me how my weekend was (on Monday) and
during the week she would ask how it was going.
I would tell her how much fun I was having (I
was single) and how I was looking forward to the
weekend plans. After I left, I realised my life was
in complete contrast to hers and I reminded her of
it almost daily. When she asked the questions, I
should have had a quick answer, and then asked
her how she was doing!
Have you worked with someone you didn t like?
If so, how did you handle it?
Yes, I ve worked with someone whom I found
difficult to like as a person. However, when I focused
on the skills they brought to the job, their ability
to solve problems and the two things I did appreciate,
slowly my attitude towards them changed. We were
never friends, but we did work well together.
Tell me about a time that you helped someone.
Most recently, we had a new hire (Paul) that was
really struggling with getting to work on time, and
I knew the boss (Harry) was getting irritated. Over
lunch one day I explained to Paul how important
it was to our boss for everyone to be there at least
10 minutes early.
It was personal with the Harry, but you could
really get on his bad side when you were frequently
late. The new employee was grateful for the advice.
At his previous employment, the boss was only
concerned about the work getting done on time;
he/she did not "watch the clock".
Tell me about a time that you misjudged
There was a long-time employee (George)
at my second company who was very gruff
when he spoke to me. At first, I went out
of my way to win the George s approval.
Then I realised that was compounding the
problem. So I observed how he interacted
with other employees and discovered I
wasn t alone. He was gruff to most people.
I quit trying to gain his approval and, in
the process, discovered he d learned his
behaviour from a former boss he d had
whom he admired.
How do you get along with older (younger)
Suggested answer if your co-workers are
older: There are times when I just know
that a new way of doing something makes
more sense to me; but, first hand, I learned
that my "better way" may not be the best
way to get the job done.
As a consequence, I respect my older
co-workers knowledge and I ve learned
how to make a suggestion at the appropriate
Suggested answer if your co-workers are
I quickly realised it was not my job to
"parent" the younger people with whom
I work; it was my job to get to know them
and for us to find common ground where
we could effectively work together.
It took time, but the result was worth
About co-workers and supervisors
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