Home' Trinidad and Tobago Guardian : August 13th 2013 Contents B9
Tuesday, August 13, 2013 www.guardian.co.tt Guardian
Your shopping basket in no time would
reach the packing area where the officials
would nicely put the outfits in a smart carry
bag flaunting the logo of the store. Finally
there would be a supervisor who would recheck
your bill and thank you for your valuable time.
How do you think such a smooth co-ordi-
nation is possible? Not a single moment, there
was any confusion. All this is possible through
management. Every thing was well managed
and organised effectively to avoid confusions
and meet the ultimate objective of the store
ie selling the product as well as making the
Employee relationship management is an
art which effectively monitors and manages
the relation between individuals either of the
same team or from different teams. Employee
relationship management activity helps in
strengthening the bond among the employees
and ensures that each one is contented and
enjoys a healthy relation with each other.
Employee relationship management includes
various activities undertaken by the superiors
or the management to develop a healthy rela-
tion among the employees and extract the
best out of each team member.
Transparency in communication is of utmost
importance for a healthy employee relationship
management. A single point of contact must
be assigned who should be made responsible
for handling queries of all the team members
and escalating it to the seniors. Confusions
are bound to arise if all of them would walk
up to their superiors with their problems. Let
the team members decide their SPOC.
In such cases, employees actually know who
to get in touch with in case of a query and
in the absence of their superiors. The hierarchy
should not be too complicated and every
employee should be accessible to each other.
Important information must be passed on in
the presence of all, where everyone has the
liberty to express his opinions freely.
Important information can also be put on
the notice boards for everyone to read and get
a common picture. If any one has performed
exceptionally well, do display his name on the
Let everyone read it and get inspired to per-
form better next time. Encourage morning
meetings where individuals can come together
and know each other well. Exchanging infor-
mation through e-mails is also an important
way to improve the relation among the
employees as everyone knows what is being
communicated to the other individual.
Encourage group activities at the workplace.
Motivate individuals to work together probably
in a group so that the comfort level increases.
The more they talk, the more they get to know
Give them a target, a deadline and ask them
to take each other s help and reach to a con-
clusion. They would definitely come closer
this way and start trusting each other more.
An individual spends the maximum time
at his workplace and one should treat his team
members as a part of one s extended family.
It is important to celebrate festivals at organ-
isation, the same way we do at our homes.
Celebrate each other s birthday and do ask
for treats. Such informal get togethers go a
long way in improving the relation among the
employees. Individuals come together, enjoy
together and come to know lot many things
which actually they don t bother to find out
during the normal working hours. Families
must also be invited for a better bonding. The
team leaders must ask their team members
to take their lunch together so that they discuss
other things apart from their daily work.
Assign challenging work to your team mem-
bers so that they feel motivated to deliver their
level best. Do not assign something which
they do not find interesting. The responsibilities
must be divided equally among the team mem-
bers and no employee should be overburdened.
Every employee should be aware of his key
responsibility areas to avoid confusions. No
way should the work get monotonous.
The concept of workstations and cubicles
must be promoted rather than closed cabins.
People sitting in closed cabins tend to get cut
off from rest of the employees in the organ-
isation and are generally lost in their own
sweet world. They would enter their cabins
in the morning and come out in the evening
and thus sometimes even don t get the oppor-
tunity to exchange greetings with their fellow
Continued on Page B21
Monitor and manage
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