Home' Trinidad and Tobago Guardian : September 9th 2013 Contents A7
Monday, September 9, 2013 www.guardian.co.tt Guardian
6.1000 6.2649 6.4435
5.7217 6.0228 6.3541
9.2750 9.7632 10.2904
7.8651 8.2791 8.7345
****** 0.0630 0.0668
2.1123 2.2960 2.4567
* 2.5688 ****** 3.2722
for SEPTEMBER 06th 2013
25 MUCURAPO ROAD, ST JAMES. TEL: 622-1996
110 HIGH STREET, SAN FERNANDO. TEL: 653-3202
COR. FREDERICK & HART STREETS, P.O.S. TEL: 627-4278
Fatima College principal Fr Gregory Augustine, left, presents West Indies batting legend Brian Lara with
an award at the "Extended School Assembly," hosted by the Fatima Old Boys' Association which was
held on Saturday night at the college's hall, Mucurapo Road, Port-of-Spain. PHOTOS: DARREN RAMPERSAD
FATIMA AWARDS LARA
Each week, the Guardian Angel
column highlights complaints
sent in by you, the consumer,
and provides ready solutions or
directs you to the appropriate
Problem: Francis Williams from
D Abadie worked for the Water and
Sewerage Authority for 39 years before
retiring in August 2012, but he has yet
to receive any pension payments from
the Pensions Department of the Min-
istry of Finance.
Williams said he has an incorrect
date on his birth certificate, but with
an affidavit from his late father, he
received an identification card, driver s
permit and a passport.
Despite this, Williams said, the Office
of the Auditor General will not accept
the affidavit and so he cannot receive
Solution: The Guardian Angel spoke
to a Mr Ali, an assistant auditor general
at the Auditor General s office, who
said Williams file is still with the
Comptroller of Accounts.
Ali said despite using the affidavit
to apply and receive other government-
issued documents, in this case, an affi-
davit cannot be used to process
The incorrect date of birth, he said,
raises the question as to whether
Williams retired at age 60 or 62, which
could have further implications as to
whether he was overpaid or not.
Ali said Williams must go in to the
Registrar General s office, where he will
be given the list of supporting docu-
ments he needs to supply that office
to prove his birth date before his claim
can be processed.
Ali said once that is done and
Williams file is sent to his department,
Williams claim will be processed expe-
Problem: T&T Guardian employee
Nicole Drayton bought an iPhone cell-
phone case from Secure Mobile Ltd in
Nicholas Towers, Port-of-Spain, on
August 20. Within two days, she said,
the case broke, so she went to the store
with her receipt to seek a replacement
or a refund.
However, Drayton said the sales clerk
told her once a product leaves with the
customer it will not be replaced, nor
will she receive a refund.
Drayton returned to the store on
another occasion and was told the same
thing by the manager.
Solution: The Guardian Angel spoke
to a Nadia at Secure Mobile Ltd, who
said the location of the break made it
clear the customer was responsible for
When asked to clarify the store s
policy that once a product was taken
off the premises it would not be
replaced nor a refund given, Nadia said
she was very busy and the matter had
nothing to do with the T&T Guardian.
She said it was Drayton s choice if she
chose to take the matter to the media.
Proper papers needed for payment of pension
According to the Consumer
Affairs Divisions Web site, the
phrases "no refund" or "no
exchange" are contrary to the
Adverse Trade Practices Order
In this instance, the Guardian
Angel recommends that Drayton
make a formal complaint to the
Consumer Affairs Division.
Even as you're encouraged to take the appropriate routes for
addressing your complaints, the Guardian Angel is here to
assist you. You can send the Guardian Angel an e-mail about
your problem and what steps you took to deal with the matter.
The Guardian Angel looks forward to hearing from you and
bringing some relief to your problems.
E-mail her at firstname.lastname@example.org
Please include your name, address and telephone number as
we'll need them to follow up with you.
Fr Gervais Girod, left,
presents Fatima College's
historian archivist Keith
Simpson with an award "for
perpetual love and
commitment to the college"
at the Extended School
Assembly function hosted by
the Fatima Old Boys'
Association at the college
hall, Mucurapo Road, Port-of-
Spain on Saturday night.
In your Friday Guardian
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