Home' Trinidad and Tobago Guardian : October 8th 2013 Contents B5
Tuesday, October 8, 2013 www.guardian.co.tt Guardian
* Executive Chef * Food & Beverage Manager
* Cooks * Sous Chefs * Pastry Chef
*Restaurant & Bar Manager/ Supervisors
* Wait Staff * Bartenders * Stewards
* Sales/Events Coordinator * Accounting Clerks
* Reservations Manager (Trinidad Based)
* Spa Manager/Supervisor
* Nail Technician * Hairdressers * Makeup Artiste
* Massage Therapists/Aesthetics
* Front Desk/Reservations Team Members
* Bell Man * Concierge * Gym Instructor/Trainer
* Room Attendants/Cleaners
* Maintenance Personnel * Gardeners/Grounds Staff
* IT Technicians * Security Officers
As they say "Customers are
Gods". For long term growth and
success, one really needs to build
a great rapport with customers and
also maintain healthy relationship
with them. You really do not have
to try too hard to build and main-
tain healthy relationship with
clients. It just happens.
Be honest with your clients.
Never rely on false commitments
or fake promises. If you are not
sure of something, please say so.
It is suicidal to lie to your clients.
Be transparent in your dealings.
Keep your customers well
informed. Communicate with
them through mails, SMses or over
the phone. Your client has all the
rights to know even the minutest
detail of a product. After all he
/she is paying for the same. Do
not hide anything from them. They
would in any case come to know
about it and it is always advisable
if they come to know through you
rather than from others.
Do not be after your client s life
to take quick decisions. Give them
time and space. Too much of
phone calls will definitely spoil
your relationship with the other
person. Moreover, if you are con-
stantly bothering your client, in
due course of time, he/she would
stop attending your calls. Rather
than calling up the other person
every single day, a gentle reminder
either through SMs or email can
do the trick. After all, if someone
is convinced about your product,
he/she would invest in any case;
no matter you call him/her once
Be polite in your conversations.
Never use foul words in your
speech. It is completely unethical
and unprofessional. For maintain-
ing a healthy relationship with your
clients, you need to learn to keep
a check on your words. Never be
rude to your clients.
Be a patient listener. Listen to
what your clients have to say,
rather than imposing your own
ideas on them. Do not go unpre-
pared in any of your business
meetings. Remember, your client
can ask you anything. If you do
not know something at that point
of time, it is always better to check
and get back to him/her later
rather than lying. Try to resolve
all your client s queries.
Try to give a personal touch in
all your business meetings. Help
your clients in taking decisions.
Give them the right suggestion.
Never speak ill about your com-
petitors and their products. Such
a behaviour is completely uneth-
ical. If your products are genuinely
good and have an edge over com-
petitors, your client would defi-
nitely invest in them. You do not
have to be too pushy.
Never ignore your client s calls.
If you have missed any of their
calls, make sure you call them later.
Do remember to take proper
feedbacks. After sales service is
one of the major factors which
plays a crucial role in maintaining
healthy and long term relationship
with your clients. If your
client is not satisfied with
any of your products,
replace the same imme-
diately. Action needs to
be taken at the earliest.
Do not keep issues pend-
ing for long.
Always maintain a
folder of personal infor-
mation of your clients.
Wish them on their
or any other special
occasion. It would further
strengthen your bond
with your client. More-
over, if you share a
healthy relationship with
your client; trust me they
will always come back to
In fact they would not
even think of going to
Networking is the key
to success in today s
business scenario. Con-
tacts help in the long run.
Always remember to take
business cards of people
you meet on a daily basis.
Even if you are through
with your deal, make sure
you are in constant touch
with your client. Drop
him at his office some-
times or call him to your
office for a cup of cof-
the key to
in the long run.
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