Home' Trinidad and Tobago Guardian : October 28th 2013 Contents PROBLEM: Colin Robinson from
Diamond Vale said, "I paid for my
electricity supply to be reposi-
tioned. Nothing happened.
"After several attempts I reached
them (T&TEC s St James office)
and they said the job had been
sent out for contract and not
picked up and had to be re-sent.
I d be called.
"I wasn t, but discovered some-
one had come by the property
unannounced and connected the
new pole but left the old supply
Since then, Mr Robinson said
he has been trying to get onto
T&TEC s St James and Park Street
branches, with no success.
Mr Robinson said when he does
get on to someone, he either gets
transferred, disconnected or he is
promised his calls will be returned.
"Everyone seems to think their
job has nothing to do with anyone
else s and no one seems to be
focused on solving problems, sim-
ply telling me what went wrong
and sending me on to someone
other than them.
"Does anyone take responsibility
for the company they work for?"
SOLUTION: The Guardian Angel
tried to contact T&TEC St James
but the phone kept ringing.
In the meantime, Mr Robinson s
complaint was forwarded to the
Regulated Industries Commission.
However, when Mr Robinson was
contacted by the RIC, he said he
finally got on to someone who
could help him---a Ms Poon-Lewis
from the St James office.
Mr Robinson said, "Ms Poon-
Lewis listened, apologised on
behalf of the commission,
empathised with my long story
of being run around, case managed
the issue, gave me her extension,
despatched an emergency crew,
called me back to update me and
then to let me know the technician
was at my home so I could scoot
over there from work."
PROBLEM: Anette Khan from
Vistabella said, "It is one year ago
since my sister Anita Williams
was murdered on September 16,
2012." (Ms Williams remains were
found bound and gagged after her
home was set on fire in Turney
Street, Mon Repos, San Fernan-
do.)"I have submitted the death
claim to Tatil and to date the claim
has not been settled."
However, Ms Khan said another
claim was submitted to Sagicor
at the same time in September
2012 and it was settled in June
Ms Khan said, "I have written
a letter to Tatil dated February 28,
2013, and to date I have no
She said Ms Candace Samuel
in the claims department keeps
saying "they ll (Tatil) get back to
me and they never do."
"Is this how they advertise At
Tatil people are people ?"
SOLUTION: When Ms Samuel
was contacted by the Guardian
Angel, she explained that the file
is with the executive management
and, therefore, out of her hands.
Ms Samuel said, "The executive
management needs more infor-
mation to pay the claim. They
need to investigate the circum-
stances of death."
She said her manager Erica
Ortiz plans to contact Sagicor to
see what information they received
before further decisions can be
Despite numerous phone calls
and e-mails to Ms Claudine Allert,
manager, client services depart-
ment, the Guardian Angel has
been unable to speak to her to find
out the progress, if any, of Ms
Khan s case.
Monday, October 28, 2013 www.guardian.co.tt Guardian
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Each week, the Guardian
Angel column highlights
complaints sent in by you, the
consumer, and provides ready
solutions or directs you to the
Even as you're encouraged
to take the appropriate routes
for addressing your
complaints, the Guardian
Angel is here to assist you. You
can send the Guardian Angel
an e-mail about your problem
and what steps you took to
deal with the matter.
The Guardian Angel looks
forward to hearing from you
and bringing some relief to
E-mail her at
Please include your name,
address and telephone number
as we'll need them to follow
up with you.
Unfortunately, due to the
volume of e-mails and limited
space, it is impossible to
address every complaint, no
matter how worthy or
acknowledge receipt of every
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