Home' Trinidad and Tobago Guardian : November 26th 2013 Contents B2
Guardian www.guardian.co.tt Tuesday, November 26, 2013
We are looking for suitable candidates to ll positions in our
Sales Department. Competitive compensation package o ered.
• Sales experience an asset.
• Knowlege of print industry an asset.
• Interest in technology an asset.
Tel: (868) 674-9772
Fax: (868) 638-5425
Deadline for applications - 29th November 2013
Eric Solis Marketing Limited, a subsidiary of The O ce
Authority Limited, is the authorised distributor of Konica
Minolta photocopiers, printers and MFPs in Trinidad and
tively is an art and must
be practiced effectively at
workplace for better out-
put and successful
achievement of goals of
the organisation. It also
helps in reducing the error
rate, better understanding
of work, better bonding
among the employees as
well as conflict manage-
Every employee must
be very clear what his col-
league wants to convey.
He must accordingly be
able to decode the infor-
mation in the desired form
and respond accordingly.
Never conduct a meet-
ing or organise a seminar
at a noisy place. There
should be pin drop silence
during meetings, presen-
tations and seminars.
Avoid discussing serious
issues at the employee s
workstations, front office
area, cafeteria or play-
grounds as noise acts as
a barrier to effective com-
munication and the mes-
sage will never reach the
recipient in its desired
form. Always organise
meetings, seminars or
important discussions in
the conference room,
board room or any other
meeting room where
silence can be maintained.
Before any meeting, the
addressee must prepare
the agenda of the meeting
and do a complete
research on the topic he
wishes to speak on. Don t
just speak for the sake of
it; instead do your home-
The thoughts or the
idea must be carefully put
into appropriate words
and carefully spoken in
the correct accent to create
the impact among the lis-
teners. Don t ignore even
the minutest detail before
preparing the content as
questions can be asked
anytime on any topic.
You must first be your-
self very clear before com-
municating with others.
In business communi-
cation, the pitch and tone
also plays a very important
role in effective commu-
nication. An individual
must try his level best to
keep the pitch at an opti-
mum level which is audi-
ble to one and all.
The meeting or the
presentation must be kept
interactive for everyone to
participate and take inter-
est. One must keep in
mind that even people on
the last desk are also a
part of the meeting, they
also must be involved.
Prepare lots of real life case studies so
that the listeners are able to relate them-
selves with the presentation and some
funny one liners, some light jokes can
be cracked in between to break the
Any business meeting must not be
kept too long otherwise it tends to
become a little monotonous and the par-
ticipants tend to lose interest. A tea break
or a snack break should be included in
business meetings to make it more inter-
esting, friendly and also to break the ice
among the participants.
One should always take the aid of
whiteboards, digital boards, demonstrative
charts, or simply notepads to scribble
the important points in between for
better understanding of the listeners.
The participants should also never
attend any meeting empty handed,
instead carry a notepad and a pen or a
paper to jot down the important points
and queries to be asked later on. Words
like "Clear ?", "Am I audible?" Is everyone
with me?" must be used in between for
an effective participation.
Don t leave any topic in between,
instead first finish one topic and then
only start a fresh one. Eye contact must
be made between the sender and the
recipient for the bang on effect.
Before concluding the meeting, the
important points of the meeting must
be discussed once again for everyone to
recollect what happened in the meeting
and the listeners must also clear all their
doubts with the speaker before leaving.
Don t hesitate to ask even your smallest
query, remember no one will laugh at
you, instead will appreciate your atten-
tiveness and willingness to learn.
While sharing any important contact
number, email id, always ensure to cross
check with the recipient to avoid errors.
It s always better to exchange business
cards rather than verbally dictating your
contact details. E-mail IDs must not be
communicated in one go, instead, it must
be spoken word by word clearly.
At work place it is important to under-
stand the recipient properly. Know your
listener as much as you can and then
only prepare your content. If you have
to address the sales force, include some
sales jargons, marketing tricks and so on
to capture their interest.
Communicate properly as haphazard
sentences, abstract thoughts, confusing
words only lead to misinterpretations
and the outcome is a complete mess.
Always keep your script simple, crisp
and up to the point. Unnecessarily drag-
ging a conversation also leads to bore-
In an organisation, the team leader
must first try to understand the thought
process and the cultural background
before assigning any work to his team
members. Employees must be delegated
the responsibilities keeping in mind their
interest and comfort level.
Transparency must be maintained at
all levels in an organisation and the
employees must have an easy access to
their seniors for an easy and effective
Improve communication skills at workplace
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