Home' Trinidad and Tobago Guardian : November 28th 2013 Contents NOVEMBER 2013 • WEEK FOUR www.guardian.co.tt BUSINESS GUARDIAN
From Page 6
Frances Correia, country manager, Microsoft T&T,
who also participated in the interview, said Microsoft
spends a lot of money to ensure all its technologies
"What is important is how you are able now to
get all that data together into an interface where cus-
tomers can do analysis to make better decisions and
that exchanging of information across platforms.
Microsoft spends a great deal of research money to
ensure we have hooks we can connect with tech-
nologies and data," she said.
Correia said Microsoft s "trademark" service to
the private sector in T&T is its cloud service and
Office 365 is a subscription-based online office
and software-plus services suite which offers access
to various services and software built around the
Microsoft Office platform.
"It is one country in this entire region where we
are authorised to sell it. That cloud service gives you
and the end user access to office productivity, like
Word, Excel, Powerpoint. You can access these services
from your smartphone, laptop, desktop and anywhere,"
Correia said there is a "great appetite" in T&T for
Microsoft s cloud service, especially among the SME
"They do not have to buy hardware. When you
buy a service from Microsoft, we provide the man-
agement and the hardware for the infrastructure to
run the service," she said.
Núñez said SMEs do not have the ability to take
on bigger infrastructure.
"For example, for an e-mail system in their com-
pany, they have to buy the exchange, buy the server,
have someone who is specialised to manage that and
do that job. That is very expensive for an SME, which
employs 25 people or less. They do not have IT. Now
Microsoft is saying they can have access to the largest
services like those that large companies use to be
more productive at an affordable price. We have a
special service for SMEs and they pay for what they
use only and they save money here," he said.
Nunez said 90 per cent of Fortune 500 companies
use Microsoft services.
"They see the economics of scale and because they
have smaller budgets to work with. Microsoft s Cloud
services is the answer for them," he said.
Privacy and whistleblowing Eric Snowden
Commenting on the controversial and topical issue
of data and Internet privacy, around the world, Correia
defended Microsoft, saying it is not involved in going
through customers private and personal data.
"We are not in the business of combing data and
selling it back for marketing dollars. There is a cost
associated with that. Privacy is utmost importance,"
Núñez emphasised that Microsoft does not even
know the contents of customers data they manage.
"Microsoft will not read your data. In fact, we do
not know what you have there. We ensure that is
secure, that is available to you and whenever you
finish data with us, you can take it with you," he
Earlier this year, Eric Snowden, an American intel-
ligence officer and computer specialist, along with
American journalist, Glenn Greenwald, disclosed up
to 200,000 classified documents of the United States
government to the press.
Snowden then fled to Hong Kong and was finally
given refuge by the Russian government.
The US government considers him a fugitive and
has vowed to get and bring him back to the US to
face the court.
What Snowden did raised the issue of Internet
privacy as critics argued that large Internet providers
and phone companies are working with governments
to comb through people s personal and professional
data online and through e-mails.
Microsoft, for example, has criticised Google for
its privacy standards and has stepped up its campaign
against Google Inc by selling mugs and T-shirts slam-
ming its rival on privacy issues.
Forbes ran an article in September referring to a
Washington Post article which said a leaked US
Inspector General report shows the US Government s
National Security Agency (NSA) pays Sprint, Verizon
and other phone providers hundreds of millions of
dollars for access to 81 per cent of private international
The president of Brazil, Dilma Rouseff, among
other world leaders, have lashed out at the US gov-
ernment after Snowden s documents showed the US
government has been listening to their private
phonecalls and going through sensitive data of several
Correia said Microsoft spends more than anyone
else in the industry on research and to protect cus-
tomers private data.
"Microsoft s research is around US$9 billion to $10
billion annually around the world. Data privacy and
security are important to us. There are many banks
around the world, including T&T banks, that use our
services and think we are safe," she said.
Microsoft in T&T
Correia said Microsoft has been in T&T for more
than 12 years and employs 40 people.
The Microsoft office in T&T also serves the eastern
and southern Caribbean.
"We have a large government base in the region
as well as a large enterprise base and SME space.
Our business model is that we sell to partners. Our
role in T&T and the Caribbean is to build partners
strength and capability with Microsoft technology,"
Correia said earlier this year the Government and
Microsoft signed an enterprise agreement and covers
all of Government s technology using the latest
Microsoft also partners with schools throughout
T&T in terms of technology in classrooms.
Gains for SMEs
Eduardo Núñez Parodi, head of Microsoft's strategy for Latin American and
Frances Correia, country manager, Microsoft T&T.
PHOTOS: MARYANN AUGUSTE
Does the Government of T&T know what
people are saying about them on Twitter?
Certainly, people are saying things, whether it
is good or bad. If I were an elected
government official, I would like to know.
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