Home' Trinidad and Tobago Guardian : December 9th 2013 Contents SHASTRI BOODAN
People with cerebral palsy have something to
smile about. The Cerebral Palsy Society of T&T
(CPTT) is to get an increased subvention to the
tune of $300,000.
Dr Glenn Ramadharsingh, Minister of the People
and Social Development said so while speaking with
the media yesterday morning, during a CPTT aware-
ness walk at Chase Village, Chaguanas.
The CPTT receives a
grant of $75,000 that
goes to fund physiother-
apy treatments. Under
the present arrangement,
a therapist comes in once
a year from the United
States. However, the
increased grant will allow
for four visits per year.
This additional therapy
is needed, the minister
He commended parents of children with cerebral
palsy for empowering themselves and not chasing
Christine Khan, board member of the CPTT, said
the association wants people to volunteer to assist
parents to take care of children with cerebral palsy.
Khan said there are several single mothers who
can use an extra hand to take care of youngsters with
cerebral palsy. However Khan said becoming a vol-
unteer with the CPTT would not be an easy one
since all applicants will be screened in a bid to keep
"We won t take any old Jack off the street."
Applicants will have to attend all CPTT meetings
and will be trained to care for children with cerebral
palsy. The CPTT is to present a draft proposal to the
ministry to incorporate volunteers, she said.
The disability centres which are to be opened by
Government will go a long way in helping people
with cerebral palsy, she said, but she called for more
benefits, such as transportation for school-aged chil-
She said people with cerebral palsy will be looking
to the Ministry of Housing for assistance since many
affected families are renting.
Monday, December 9, 2013 www.guardian.co.tt Guardian
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Each week, the Guardian Angel col-
umn highlights complaints sent in by
you, the consumer, and provides solu-
tions or directs you to the appropriate
Problem: Sujeeta Persad from
Chaguanas sent in a complaint about
Customer Service First (CSF) Couri-
ers Ltd, of Montrose, Chaguanas.
Ms Persad said: "I purchased a
computer weighing 25 lbs and when
I got my invoice from the company
I called and spoke to a Nikeisha
"My concern is that the company
charged me insurance and according
to their service manual, page five,
the customer has to request insur-
ance. I never requested insurance.
Ms Persad said she told Ms Clarke
in the past she had purchased a
computer and laptop and was never
charged any insurance fees.
"She told me to send her the old
invoice and she would talk to her
supervisors about the situation," Ms
"This happened around Novem-
ber 16. I never heard from her. I used
their ticket system and no one
addressed the situation properly.
"They said they sent out insurance
e-mails but I did not get any. I asked
them to resend them. No one did.
"If I did not request insurance
and was never informed of their
insurance policies, then I would like
to think and believe CSF Couriers
owes me money."
Solution: CSF Couriers terms and
conditions on its Web site said,
"Please be advised that all valuable
packages should be insured (this is
for your safety and insurance)."
However, the company s service
guide on page five clearly states:
"CSF Couriers will provide insurance
for items. This is an additional serv-
ice and must be requested via e-
mail before your items arrival to the
Miami warehouse in Florida, USA.
"Insurance will not be applied
without an e-mail request and must
be requested prior to your items
arriving at our facilities in the USA."
When contacted, a manager at
CSF Couriers said items that were
fragile or over 50 lbs by volume and
sent by air were insured.
The manager promised to forward
the matter and call the Guardian
Angel to follow up but up to press
time, there has been no feedback
from CSF Couriers.
The Guardian Angel made
numerous calls to the company, but
the phone just keeps ringing with
No response from
Even as you're encouraged
to take the appropriate
routes for addressing your
complaints, the Guardian
Angel is here to assist you.
You can send the Guardian
Angel an e-mail about your
problem and what steps you
took to deal with the matter.
The Guardian Angel looks
forward to hearing from you
and bringing some relief to
E-mail her at
Please include your name,
address and telephone
number as we'll need them to
follow up with you.
Unfortunately, owing to the
volume of e-mails and limited
space, it is impossible to
address every complaint, no
matter how worthy or
acknowledge receipt of every
A vendor is captured on Queen Street, Port-of-Spain, selling his ballons on
Friday. PHOTO: MARCUS GONZALES
More $$ for cerebral palsy
Dr Glenn Ramadharsingh
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