Home' Trinidad and Tobago Guardian : January 21st 2014 Contents B2
Guardian www.guardian.co.tt Tuesday, January 21, 2014
A.V.Knowles & Co. the Caribbean's largest credit specialist is seeking to recruit qualified individuals to fill
the following position in the Organisation:-
Job Purpose : To contact debtors and conduct interviews (face to face/telephone) to make payment
arrangements for settling debts in the shortest possible period.
• Make a minimum number of telephone calls as assigned by the Department Supervisor each workday
to debtors who owe clients money.
• Interview debtors to assess ability to repay debt
• Establish payment plans for debtors
• Update Debtors' Information system daily with collections efforts
• Record payment arrangements and follow up monthly to ensure that payments are made as scheduled.
• Issue lapse payment letters to debtors who have missed payments
• Follow up on all promises or any other type of commitment
• Liaise with Field Agents for the purpose of locating debtors as required
• Liaise with Attorneys to initiate Legal action for debtors who have stopped paying or cannot be located
• Perform any other related duties that may be assigned
• Five GCE or CXC passes including Mathematics, English Language. Passes at the Caribbean
Examination Council (CXC) must be General Proficiency Grade I, II, III, CXC Basic Proficiency Grade
• Minimum three years working experience in debt collections.
• Sound knowledge and understanding of standard Credit and Collections procedures
• Debt Collectors' certification will be an asset
Skills and Competencies
• Ability to work in a highly confidential environment
• Must possess strong organizational and time management skills
• Must possess above average oral and written communication skills
• Must be possess strong negotiation skills
• Must be able to work well with other members of the Team
• Must be self motivated
• Must possess knowledge of MS Office applications
Please send a cover letter and resume by November 30th, 2013 via:
Mail: Human Resources c/o A.V. Knowles & Co. Ltd.
50 Woodford St, Woodbrook.
Choose to be happy at work
Happiness is largely a choice. I can hear
many of you arguing with me, but it s
true. You can choose to be happy at work.
Sound simple? Yes. But, simplicity is often
profoundly difficult to put into action. I
wish all of you had the best employer in
the world, but, face it, you may not. So,
think positively about your work. Dwell
on the aspects of your work you like. Avoid
negative people and gossip. Find coworkers
you like and enjoy and spend your time
with them. Your choices at work largely
define your experience. You can choose
to be happy at work.
How to make your current job
Are you feeling increasingly unhappy
about your job? Do you find yourself day
dreaming about other things you could
do with the time you spend at work? Do
you dread the thought of Monday morn-
Then, it may be time for you to quit
your job. Or, alternatively, address the
issues that you dislike about your current
job. Without leaving your job, you may
be able to solve the problems and make
your current job - work.
Take a look at these six common reasons
why people often leave their job. These
will help you determine whether it s time
to quit your current job or take action to
make your current job - work. With a
little work, you can identify changes that
will re-invigorate your job and career.
Determine why you are unhappy
in your current job
Do you dislike the work you do day-
to-day on the job? Or, are there other
problems that affect how you feel about
your job? If you like the work and pinpoint
other issues as the problem, consider what
you can do to resolve these problems before
you quit your job.
Good jobs are difficult to find. You don t
want to make a hasty decision or burn
any bridges until you ve thoughtfully con-
sidered your options. You may be able to
make your job--work.
You feel stuck in your current job
Are you feeling stuck in your current
position with no hope of promotion? You
look around your organisation and don t
see any job you d like to do next. You may
want to explore options with your boss.
Talk to your boss to make sure you re
right. Ask about opportunities for lateral
moves and for more interesting, skill-
stretching assignments. Most workplaces
value initiative and people who want to
continue to learn and grow.
Consider swapping assignments with
a coworker who feels like you do about
trying something new. (Ask for your man-
ager s agreement, of course.)
You feel unappreciated in your current
jobYou work hard every day, but you don t
feel your boss or your workplace recognise
your efforts. You can t remember the last
time anyone thanked you for your con-
Tell your boss you would like her input
about how she views your work. Tell the
boss you d like to sit down with him reg-
ularly to obtain feedback, both good and
bad, so you can improve.
Offer to chair an employee recognition
team that can develop a process for recog-
nising the hard work and efforts of all
your coworkers. After all, if you re feeling
unappreciated, you can bet others are,
too.Sometimes, feeling unappreciated has
to do with money. Ask your manager for
a raise or ask when you can expect your
compensation review. Follow up to make
sure it happens.
Top 10 ways to be
happy at work
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