Home' Trinidad and Tobago Guardian : February 11th 2014 Contents B18
Guardian www.guardian.co.tt Tuesday, February 11, 2014
f HOTEL SECTOR
* General Manager
* Assistant General Manager * Hotel Manager
* Reservations Manager
*Food & Beverage Manager * Restaurant Manager
* Bar Manager
* Human Resource Manager *Spa Health & Wellness Manager
* Sales & Marketing/ Events Coordinator *Spa Supervisor
* Senior Sous Chef
* Head Chef
* Waiters / Waitresses/Servers
* Room Attendants/Cleaners * Stewards/Kitchen Attendants
* Bell Man/Woman
* IT Technician
*Nail & Facial Technicians *Massage Therapist
* Gym /Activities Attendant
**EXPERIENCE IN THE HOSPITALITY/HOTEL SECTOR IS AN ASSET**
Snail Mail : P.O. Box 25 Scarborough, Tobago, WI - In Person HR Office at the Resort, Black Rock!
*Applicants can also apply in person directly to the resorts HR Department in TOBAGO*
Applicants are required to submit their application with passport photo to:
Senior Manpower Officer - Ministry of Labour & Small & Micro Enterprise Development,
Hosein Building, 3rdFloor - 40-42 St James Street, San Fernando
International applicants are welcomed
ONLY SUITABLE CANDIDATES WILL BE ACKNOWLEDGED
• Preparation: It is essential that an individual pre-
pares well for negotiation. Remember if your company
has chosen you for the negotiation with an external
party; they must have noticed some spark in you.
No way you can let them down and must try hard
to live up to the expectations of your superiors as
well as your organisation. Accept the challenge will-
ingly; don t accept anything out of fear. You will
never be able to do anything great. Go through all
the relevant details carefully. If you are not clear with
anything, do clarify with your superiors beforehand
rather than going for a negotiation with a doubt in
your mind. If you yourself are not clear with the
details and facts, you would never be able to convince
the other party.
• Stay alert: Keep your eyes and ears open during
negotiation. Remember the other party would try
hard to convince you and impose their decisions on
you. You don t have to fall a prey to the other party.
If you are not in a mood to negotiate, it is always
better to postpone it rather than messing up things.
• Confidence: Confidence is the key to an effective
negotiation. A professional needs to be confident
enough to make his points clear in front of the other
party. The other person can ask you anything and
you can t afford to be nervous in front of him. Be
intelligent enough to answer all his questions. A con-
fident person always leaves his impression on others
and people look up to him.
• Be cautious: Be very careful with your paper
work. Study the papers carefully and do take all the
necessary documents along with you when you are
going for any negotiation. Prepare the necessary
agreements and contracts well in advance and leave
space for the terms and conditions as well as sig-
natures of both the parties. These formalities ought
to be done once the negotiation is complete.
• Avoid delays: One should always reach for busi-
ness meetings on time. Don t keep the other party
waiting. If the time for the negotiation is 10 am make
sure that you are there at 9.45 am. Time is precious
for everyone and one should make the best use of
• Understand the other person well: For an effective
negotiation, it is important that you understand the
needs and expectations of the other person as well.
It is natural to be more concerned for one s own
things, but one must not also ignore the other person s
interests as well. Remember he has also come for
business. It is important that both the parties are
involved in a healthy discussion on an open forum
and evaluate the pros and cons of the plans carefully
to decide something which would be beneficial to
all. Never underestimate anyone. Make sure that
everyone is happy after the negotiation. No one
• Don t cheat anyone: One should be honest during
negotiation. One should speak only when he is sure
about it. Don t depend on guess works or assumptions.
They don t work in professional scenarios. It is uneth-
ical to fake things or manipulate truth. One should
be honest in his dealings for a fair negotiation and
to avoid confusions later. You will not gain much out
of lies and dishonesty.
• Always have an alternate plan with you: If your
plan A fails, make sure you are ready to present your
plan B. An option is important. You should not rely
on a single plan. You never know which plan would
click with others.
• One must know the purpose of nego-
tiation: Why do you think you need the
negotiation? One should be clear about his
expectations from the negotiation. The agen-
da of the negotiation must be clear. Make
sure you have realistic expectations. Don t
ask for something which would incur a loss
to the other party. Please don t expect
impossible things to happen.
• Don t get too involved in the negotiation:
Do learn to keep a control on your emotions.
One should not take any decision out of
emotion. Don t tend to ignore things just
because you are dealing with your friend.
Professional life must be kept separate from
your personal interests. Give more priority
to your work.
• Maintain the decorum of the place:
Don t use foul words or abusive language
against anyone. Never insult anyone. If the
second party is not convinced, discuss with
him but never stoop to derogatory acts. That
is absolutely unacceptable.
• Be a good communicator: Clarity in
thoughts is important and ideas must be
communicated clearly to the other person.
Don t try to confuse others. Make sure you
don t adopt a casual approach. Use relevant
words. Add professional jargons and cor-
porate terminologies in your speech. One
should be careful about his pitch and tone
as well. Pitch should neither be too high
nor too low. It must be audible to every-
• Be patient: Negotiation needs time and
one ought to be patient enough to interact,
understand the second party and make his
points clear. Don t try to wind up the nego-
tiation quickly. Never impose your decisions
on others or rush for conclusions.
• Don t drag the conversation too long:
Once the conclusion is reached, it s better
to close the deal. Don t wait for some more
miracles to happen. Make sure you don t
make the negotiation too monotonous oth-
erwise the parties will lose interest in the
discussion. The discussion should be inter-
esting and everyone should participate in
it.Express your opinions at the time of dis-
cussion, rather than cribbing later.
• One should not act pricy or pretend
things: Be yourself and try to react in a nor-
mal way. Don t be rude to anyone. Be at
ease and things will automatically fall in
place. One should be comfortable with the
second party for a better negotiation.
• No one would hang you if you are unable
to close the deal, so avoid fighting with any-
one unnecessarily. It s better to ignore minor
things. Don t make issues out of petty things.
One should learn to compromise sometimes
and strive hard to come to a conclusion.
Chose a proper room for business nego-
tiations - A conference room, a meeting
room or probably the board room is the
ideal choice. Opt for a noise free place. Don t
make the discussion too formal. You can
order some snacks as well.
Always carry a pen and a notepad to jot
down important points for future reference.
If you have to deliver any presentation, make
sure it is properly downloaded in your laptop.
Do check once before going for the nego-
tiation. It might embarrass you in front of
Dress appropriately for the deal. Prefer
formals for the desired impact.
Tips for a successful
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