Home' Trinidad and Tobago Guardian : March 28th 2014 Contents A19
Friday, March 28, 2014 www.guardian.co.tt Guardian
The Hilton Trinidad and Conference
Centre said it implemented break serv-
ice, an accepted practice on their col-
lective bargaining agreement with the
Communication Workers Union (CWU),
to temporary reduce the hotel s staff by
60 for an initial period of three months.
In a statement, the hotel said it took
the action "in an effort to align staffing
requirements with today s changing serv-
"This decision was made after much
careful consideration and in order to
assure the continued competitiveness of
the property in today s challenging envi-
ronment. We will reassess the situation
in three months and make any necessary
The statement continued: "Please be
assured that Hilton Trinidad and Con-
ference Centre is committed to providing
our team members with a positive and
safe work environment, as well as an
excellent wage and benefits package that
recognises and rewards their contribution
to the success of our hotel."
The CWU has been calling on the
management of the hotel to rescind the
decision to send home part-time staff.
The workers received letters on Car-
nival Tuesday notifying them of their
termination of employment effective
way, managing direc-
tor at Republic Bank
Limited (RBL), says the
emergence of alterna-
tive financial services
(AFS) providers poses
a real threat to the
wealth creation possi-
bilities of established
He urged his staff to
boost their consumer service excellence practices
to stave off this looming danger.
Dulal-Whiteway said once customers looked for-
ward to interacting with tellers in the banking hall,
the threat from AFS providers will remain forever in
the distance, but if clients believe that coming to the
branch was no better than connecting with someone
over the Internet to complete and approve one or
more transactions, the impact on the local banking
sector would be severe.
There s a lot of movement towards things like care
group banking where people are using the Internet
and saying if you have a borrower and you have a
lender, you bring them together to replace the role
of banks," Dulal-Whiteway said.
The AFS concept became popular among low-
income earners in the United States and the United
Kingdom following the global financial crisis.
At that time banks were not lending and the need
for financial support got those hard hit by the financial
meltdown gave birth to AFS.
AFS providers are estimated to have processed
US$280 million in transactions annually, generating
approximately $78 billion in revenue.
The core business of AFS sector is micro-financing.
The activities of these agents in developed countries
include payday loans, rent-to-own agreements, refund
anticipation loans, some subprime mortgage loans,
car title loans, non-bank cheque cashing, money
orders, and money transfers. Money lending services
are on offer with a repayment system of door-to-
"If we do not put focus on relationship banking
what will happen is we will lose our competitive
edge. We will lose our reason for existence and there-
fore, our customers will say, we may as well use tech-
nology because we are not getting any added benefits
from this face-to-face relationship," Dulal-Whiteway
"Building great relationships requires a serious
focus on service excellence. We also have the mantra
that service drives sales.
"The strength of the organisation is based on
service and therefore if we could provide excellent
service you find that sales wouldn t fall."
Hilton explains decision to send home staff Banker
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Dulal-Whiteway said once customers looked
forward to interacting with tellers in the
banking hall, the threat from AFS providers
will remain forever in the distance, but if
clients believe that coming to the branch was
no better than connecting with someone
over the Internet to complete and approve
one or more transactions, the impact on the
local banking sector would be severe.
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