Home' Trinidad and Tobago Guardian : April 21st 2014 Contents She said, "About two weeks after the first
call, a red arrow (long faded) was drawn
near the hole. Since then, no one has shown
up and the hole is getting bigger."
Solution: Ms Robinson s complaint was
forwarded to WASA for action on April 9
and the leak was repaired the next day.
Problem: Lopinot resident Michaele Ali
said, "My husband died after a long battle
with Alzheimer s on October 29, 2013.
Despite financial hardships during my hus-
band s long illness, I had kept in place a
small insurance policy with Mega Insurance
to insure that I would be able to cover his
Ms Ali said she submitted all the infor-
mation requested by the insurance company
and in a letter to her, the insurance company
stated that it was not awaiting further doc-
She said, "By the end of December, the
claims department was telling me that they
would call when the check was ready but
that it may be next year because of holidays
and other people involved in the review.
"However, when I called in February, they
said they had mailed me a letter asking for
more information regarding medical treat-
ment before his diagnosis."
Ms Ali said since mail is unpredictable
in Surrey Village, she went to their Port-
of-Spain offices with the requested infor-
mation without receiving the letter.
"Considering that I paid these premiums
on time faithfully for over ten years and
that their contract states that if I had not
submitted all the documentation within 90
days the policy would lapse, I feel that their
inability to pay on time is immoral and pos-
Solution: When Mega Insurance was
contacted by the Guardian Angel, the claims
department said while they were aware of
Ms Ali s claim they were unable to answer
any questions over the phone.
Ms Ali was referred to the Office of the
Financial Services Ombudsman (OFSO) for
further action. Although the OFSO was first
established to investigate complaints from
individuals and small businesses, in 2005,
its mandate was expanded to include insur-
The main objective of the OFSO is to
provide fair, sound assistance to customers
who are not satisfied with their financial
services provider and to mediate on behalf
of those who have a complaint with their
The Office of the Financial Services
Ombudsman (OFSO) is an Agency created
under the auspices of the Central Bank of
Trinidad and Tobago. The ombudsman
reports directly to the Governor of the Cen-
tral Bank of Trinidad and Tobago, Jwala
The current financial services ombuds-
man is Suzanne Roach. The ombudsman s
office, located on Independence Square,
Port-of-Spain, can be contacted at 625-
4835; 5028, extensions 2650/2657/2681/2685
Monday, April 21, 2014 www.guardian.co.tt Guardian
#1-7 Fitz Blackman Drive
(next to the National Stadium)
Port of Spain, Trinidad W.I.
Fax: 868 623-6766
with quali ed MRI Technologists,
MRI Radiologists and MRI Physicists.
The country's most
Each week, the Guardian Angel column highlights
complaints sent in by you, the consumer, and pro-
vides solutions or directs you to the appropriate
Problem: Joy Robinson from Arima said she called
WASA s help line to report a leak on Cocorite Road,
opposite Rodney s Supermarket, on March 6 and
Long delays from Mega Insurance
Even as you're encouraged to take the appropriate routes for addressing your
complaints, the Guardian Angel is here to assist you. You can send the Guardian
Angel an e-mail about your problem and what steps you took to deal with the
The Guardian Angel looks forward to hearing from you and bringing some relief to
E-mail her at firstname.lastname@example.org
Please include your name, address and telephone number as we'll need them to
follow up with you.
Unfortunately, owing to the volume of e-mails and limited space, it is impossible to
address every complaint, no matter how worthy, or acknowledge receipt of every e-
"My husband died after a
long battle with Alzheimer's
on October 29, 2013.
Despite financial hardships
during my husband's long
illness, I had kept in place a
small insurance policy with
Mega Insurance to insure
that I would be able to
cover his funeral costs."
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