Home' Trinidad and Tobago Guardian : May 1st 2014 Contents MAY 2014 • WEEK ONE www.guardian.co.tt BUSINESS GUARDIAN
NEWS | BG7
Come August 2, 2014, fam-
ily-owned Unique Scale
Service Ltd will be in busi-
ness for 31 years. The Coro-
nation Street, Aranguez-
based company sells and
services precision top-loading balances,
concrete and batch weighers, drum-filling
scales, truck scales, crane scales, floor scales,
warehouse scales, supermarket scales.
The list is endless.
Unique Scale was started by Wellsely and
Jo-Ann Nandoo as a service company, opting
15 years later to also sell scales. Unfortunately,
Wellsely passed away suddenly in 2011.
His managing director s role has been
assumed by their daughter Francisca Nan-
doo-Hamid, 34. Jo-Ann is the general man-
"Francisca came in 11 years ago. When
he died, I wasn t interested any more. The
business is now hers," Jo-Ann said.
Nandoo-Hamid interjected to say, "If I m
out, she has to be here."
While she attended St Augustine Private
School, Nandoo-Hamid worked on week-
ends and during holidays as a receptionist,
did sales, accounting and can handle serv-
"I was Daddy s secretary," Nandoo-Hamid
The original base for the company was
at 21 Newalloville, Mission Road, San Juan,
where the family lived. The garage was the
workshop, which was converted into an
office. Five years later, they shifted operations
to 36 Newalloville and hired a secretary.
Unique Scale now has 12 employees and
plans to hire two more this month because
it wants to strengthen its service team.
Jo-Ann left the business to work with the
recruitment firm Eve Anderson and Asso-
ciates for about ten years. She wanted to
gain some experience in the world of work.
She also worked at Bermudez Biscuit Com-
She said her husband had found a place
in Pt Lisas to relocate the company from
Newalloville, but she did not have a good
"feeling" about it and opted not to take the
spot. They ve been at Aranguez for the last
The travelling Wellsely did throughout
the Caribbean to service customers scales
has now been assumed by Nandoo-Hamid.
"We have about 100 customers, including
Suriname, Curacao, Venezuela, Tortula,
Canouan," said Nandoo-Hamid.
She mixes work with pleasure by taking
her two boys, who are six and four, along,
leaving mid-week and returning on Sun-
Guyana and Suriname are two of their
most lucrative markets where Unique Scale
frequently services cane and rum distilleries,
concrete plants, hardware stores, truck scales
and rice mills.
"Guyana has close to 97 different rice
mills. When I go to Guyana, I have a driver
who takes us around. I pay him US$50 to
take me around," Nandoo-Hamid said.
Unique Scale is also working with the
Guyana Bureau of Standards on selecting a
scale that s "legal for trade". Jo-Ann spoke
of the red Matic scales still commonly used
in markets in T&T, saying they re not legal
"All our scales are legal for trade," said
service supervisor Aadil Mohammed. "To
be legal, you have to be NTEP (National
Type Evaluation Programme) approved."
The company has signed contracts to cal-
ibrate scales at Carib Brewery, Carib Glass-
works Ltd, Trinidad Cement Ltd, National
Gas Company, PCS Nitrogen, Super Indus-
trial Services, Nestlé and Berger Paints.
Companies like KISS and Bermudez and
Electrical Industries Ltd have 30 and 20-
plus scales that need to be regularly cali-
brated. Unique Scales sells scales to hospitals
and pharmacies. Unique has signed contracts
with for servicing every month, every three
months, four months, six months or once
None of its services or products are adver-
tised. Companies come to know about
Unique Scale through word-of-mouth.
"You have to weigh everything," Nan-
doo-Hamid said. "You could weigh clothes,
tablets, coins. Hardwares are using scales
to count screws. It beats counting em."
Groceries use price computing scales to
weigh potatoes, cassava, bananas, melon,
"You can weigh something as small as a
tablet to as big as a truck carrying sand and
gravel," Jo-Ann said. "We supply scales for
all these things."
Asked what accounted for Unique Scale s
success, Jo-Ann said simply: "God. He has
been carrying us every since."
31 years in business...
Unique Scale balances service and success
Francisca Nandoo-Hamid, managing director of
Unique Scale Service Ltd, with her mother and
general manager, Jo-Ann Nandoo.
PHOTOS: KRISTIAN DE SILVA
Electronic engineer consultant Dennison Jananan,
centre, trains technicians Raymond and Shaquille
Augustus on a circuit board for an indicator.
Service manager Patrick Augustus, left, and service
superviser Aadil Mohammed, calibrate a lab scale.
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