Home' Trinidad and Tobago Guardian : June 16th 2014 Contents A17
Monday, June 16, 2014 www.guardian.co.tt Guardian
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Each week, the Guardian Angel
column highlights complaints sent
in by you, the consumer, and pro-
vides solutions or directs you to
the appropriate resource.
Problem: Guardian Media Ltd staff
member Raymond Grant said before
June last year he had Internet, Blink
Entertainment and a landline with
TSTT, costing roughly $300 a
Mr Grant said, "However, in June
2013, I signed up for my Internet
speed to increase to 2MB
(megabytes)." He said at this time
his bill increased to about $490 a
"In December 2013, I got a call
from TSTT offering me a package
that would reduce my payments to
The package increased Mr Grant s
Internet speed to 5MB, and all TSTT
landline to landline calls were free,
with his Blink Entertainment package
remaining the same.
Mr Grant said, "In March I was
being billed for and still receiving
2MB Internet speed, which I queried
and was rectified. I am yet to receive
a credit for the incorrect billing as
I was paying for 5MB."
He said when he received his bill
for April, it had increased to $538.50,
an increase of $80.50.
He said he contacted TSTT and
was told the excess was for landline
rental and the monthly rental of two
Blink Entertainment cable boxes.
Mr Grant asks, "But how could
this be when I was assured the total
monthly package was $458 and I
was being billed this amount for
"I want the credit for being billed
the incorrect Internet speed and my
package restored to $458 per month
Solution: The Billing Department
and Customer Care Centre at TSTT
were contacted about Mr Grant s
Mr Grant was receiving cable serv-
ices, Internet, cable boxes (one free
and two additional) and landline
rental, all of which was included in
According to TSTT, the new pack-
age didn t start until March 27, which
was when Mr Grant s Internet speed
was increased to 5MB and he was
billed. He was not paying for 5MB
before then and in fact received a
prorated rebate for the 2MB speed
he paid for March 27-31.
TSTT bills a month in advance,
so Mr Grant s bill for April would
have included the rebate for the 2MB
package, plus a prorated bill for
March 27-31 for the new package,
as well as his bill for April.
The landline rental and the two
additional boxes, which would
account for the $80.50, were not
included in the package and Mr
Grant was billed separately for them.
Therefore, Mr Grant is not due
for an additional rebate, as he was
receiving the correct Internet speed
at the time and his billing is cor-
Problem: Ron Hill says there is a
drain between Bamboo Drive and
Lemon Drive in Champs Fleurs that
has not been cleaned for about five
Mr Hill said apart from the smell,
which is so bad it could make anyone
sick, it is a breeding ground for mos-
"Can you please do something
about this because this drain is locat-
ed behind some homes but in the
rainy season the drain waters flow
like a river through (someone s) yard
in order to get out."
Solution: Mr Hill s complaint was
forwarded to the public health offi-
cials at the County Medical Officer
of Health (CMOH) for St George
Central on 21 Third Street, Barataria.
The Barataria office is one of many
CMOHs throughout T&T where cit-
izens can lodge complaints about
public health and occupational health
and safety issues.
For a full listing of the various
offices and their locations, go to
Even as you re encouraged to take
the appropriate routes for addressing
your complaints, the Guardian Angel
is here to assist you. You can send
the Guardian Angel an e-mail about
your problem and what steps you
took to deal with the matter.
The Guardian Angel looks forward
to hearing from you and bringing
some relief to your problems.
E-mail her at firstname.lastname@example.org
Please include your name, address
and telephone number as we ll need
them to follow up with you.
TSTT explains Internet/landline billing
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