Home' Trinidad and Tobago Guardian : July 1st 2014 Contents A29
Tuesday, July 1, 2014 www.guardian.co.tt Guardian
T&T is a culturally vibrant
country well equipped
with an abundance of
human and natural resources.
We can be so much more than
we are---a tired, frustrated
people with no real sense of
camaraderie and unity.
Among our plethora of Third
World problems that prevent
this wee isle from elevating its
status, is the indescribably
horrid customer service indus-
try, and the underlying atti-
tudes towards running a busi-
Rather than approach cus-
tomers in an holistic manner,
local business and locally
owned franchises don t ven-
ture beyond the one-time pur-
chase. Anyone with some kind
of business acumen will realise
that without the customer,
there is no business.
It s not just about getting
customers, it s about keeping
customers. The only way you
can keep a customer s loyalty
is to treat them with respect,
imbibe a sense of belonging
and a willingness to help them
ease a part of their life.
How many local business
can really say in good times
and in bad, they had a steady
slew of loyal customers? Not
many at all. Only those who
feel as though they re a part
of the "family" will make the
Instead, no real care is given
to the individual and there is
no apparent standard of cus-
tomer service and customer
service recovery training by
What you do get is an
approach of "I can t help you,
and I m not willing to either"
by many so-called customer
I ve had a few run-ins with
a pizza place in El Socorro
where cashiers have refused to
provide a complete order, since
"yuh doh geh dat" despite the
evidence, plainly printed in
black and white to the oppo-
When I insisted that this is
not the normal process and
the receipt says otherwise, I
was treated with, "steups, gih
she it nah" and not even an
effort of apology or an expla-
nation beyond "we doh do
Why is this the norm in this
country? Also, why are people
accepting this kind of degrad-
ing behaviour as well? The
simplest answer seems to be
that locals don t care about
being treated well, since they
don t treat others well to
begin with. While this does
not describe the entire popu-
lation, it does paint an all-too
disturbing image of our socie-
ty.There are going to be issues
and some of them are under-
standable. However, as a hard-
working and morally-minded
person who has to deal with
abuses by cashiers who are
charged with dispensing goods
that are paid for, I have a
I often make these problem s
public, since this is the only
real way to get any attention
K R Maharaj
Should Cepep or URP be counted as
employment? Or are they "created
work?" Why are individuals more keen
on these forms of employment rather
than those of a more permanent type?
want to learn to fish?
Notice the influx of workers from all
over the world doing jobs Trinis refuse to
do. The thing is, when we venture abroad
the roles are reversed, we do jobs be-
cause we have to.
Repeating "agriculture" like an echo
chamber has not and will not work, plain
Agriculture is plagued by too many
problems, from larceny come right back.
It is not attractive and rewarding.
What are we going to do when oil and
gas supplies start to diminish? What
plans do we have in place?
A lot more training programmes
should be started. We cannot all be doc-
tors, lawyers or engineers but we can all
find a profession for the enhancement
of our country.
Let us look to the future with confi-
dence. We can and will make it together.
Unemployment will be over ten per cent
without Cepep and URP.
In recent times we have witnessed the blame for crimi-
nal activity falling on the police as they have been in-
volved in various mishaps resulting in the loss of civilian
life. Fighting crime, however, is not and should not be
the responsibility of any one person or group of people.
It should be everyone's responsibility. We have become
afraid in this country; we no longer do what is right but
we do what we think is best for ourselves.
We as a people need to stand up and reclaim our
homes, our communities and our country. No longer
should we turn a blind eye to illegal or criminal activities
within our homes and communities.
Parents, talk to your children, investigate any behav-
iour you perceive as suspicious. As simple as it may
sound you may actually deter your child from engaging
in criminal activity and perpetuating the negativity that
currently plagues this land.
Many of us may remember living through the era
when "it takes a village to raise a child" was more of a
practice than an empty statement.
We have lost sight of a Trinbago where we could be
our brother's keeper. Instead, we have become by-
standers in the arena of our lives.
We as a people need to become more aware of what
is happening around us. Children are suffering, people
are dying and we continue to take a laid-back approach.
It is time for us as citizens, as communities, to stand
firm and reclaim what is rightfully ours.
PLIGHT OF THE HOMELESS
SO TIRED, FRUSTRATED WITH
POOR CUSTOMER SERVICE
Please help! We should not be held to
ransom for public services. We pay
our taxes for these essential services.
I am due to travel (medical
reasons/holiday) on Thursday and ap-
plied for my passport (renewal) some
two months ago. I have been met with
locked doors at the San-Fernando office.
What are my options?
Please, someone in authority, while
you resolve your issues with staff please
put some measures in place for basic
services to be provided.
Is this too much to ask? I look forward
to seeing a notice in the newspaper or to
be contacted soon to collect my pass-
The passport is urgently needed!
Cindy Cherry Jeetwan
This homeless person sleeps in an area filled with garbage on Edward Street
near Independence Square last week. The plight of the homeless continues to
plague our society with no end in sight. We hope one day this problem can be
dealt with in an efficient manner. PHOTO: EDISON BOODOOSINGH
Playing the numbers game
Really need my passport urgently
We need to stand up, reclaim T&T
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