Home' Trinidad and Tobago Guardian : July 14th 2014 Contents A13
Monday, July 14, 2014 www.guardian.co.tt Guardian
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OPENING HOURS: MONDAY -- FRIDAY 7a.m to 5p.m
SATURDAY 7a.m to 3p.m
Each week, the Guardian
Angel column highlights com-
plaints sent in by you, the con-
sumer, and provides solutions
or directs you to the appropriate
Problem: Carol Lutchman said
she was told the Guardian Angel
may be able to help expedite the
processing of her NIB retirement
Ms Lutchman said, "I submit-
ted all the required information
to the Wrightson Road office since
August 2013 in advance of turning
age 60 in October."
She said despite following up
with NIB each month, nine
months later she was still being
told that her application couldn't
be processed due to a system error.
Solution: Ms Lutchman's
complaint was forwarded to NIB,
her application has been expedited
and she should receive payment
by July 16.
Problem: Denise Hernandez
wrote to the Guardian Angel to
highlight two problems in Arima.
Ms Hernandez said, "The drains
along the PBR (Priority Bus Route)
from Olton Road west to the river
bridge on both sides of the road-
way are totally clogged with stag-
"The clogging resulted from the
Cepep workers who cut the verges
regularly not cleaning the drains
of grass debris.
"[On] the southern side you
cannot tell that there is a drain
parallel to the fencing of the
church property: the northern
side the drain is about 90 per cent
Ms Hernandez says she has
already tried to have the problem
addressed, but to no avail.
"Numerous letters to the TPRC
(Tunapuna/Piarco Regional Cor-
poration) to have the drains clean
have come to naught. The present
situation poses a health hazard to
all those who live nearby."
Ms Hernandez says the drains
need to be cleaned before the rainy
season sets in.
She also complained about "red
band maxi drivers who ply the
Arima--PoS route along the PBR
who would park their vehicles just
west of the bus stop shed located
at Olton Road on the PBR and
have lunch and/or urinate at the
"For those of us who have to
walk there every day, the place is
filthy and smells awful. This is
an unhealthy practice and it would
be appreciated if these drivers
would desist from this practice."
Solution: We called the Coun-
ty Medical Officer for St George
East Ms Hernandez's complaint.
Although the public health
inspector said an officer would
be sent to the site, he also said
the TPRC is the organisation
responsible for addressing the
However, while the TPRC made
note of the issue when the
Guardian Angel called, the cor-
poration said the Ministry of
Works and Infrastructure handles
the maintenance of the PBR.
The Highway Division of the
MOWI was apprised of the sit-
uation and will be looking into
the matter. The division is respon-
sible for highways, main roads
and the PBR.
Even as you're encouraged to
take the appropriate routes for
addressing your complaints, the
Guardian Angel is here to assist
you. You can send the Guardian
Angel an e-mail about your prob-
lem and what steps you took to
deal with the matter.
The Guardian Angel looks for-
ward to hearing from you and
bringing some relief to your prob-
E-mail her at:
Please include your name,
address and telephone number as
we'll need them to follow up with
Unfortunately, owing to the vol-
ume of e-mails and limited space,
it is impossible to address every
complaint, no matter how worthy,
or acknowledge receipt of every
After 9 months of system error...
NIB claim cleared
Gabriella Codallo is escorted on the ramp by Jevon Lewis in a Peter Elias
design during St Mary's College Perfect Body, No Man's Land-Contagious
Fashion show at the school's Centenary Hall, Pembroke Street, Port-of-
Spain, Saturday night. PHOTO: CLYDE LEWIS
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