Home' Trinidad and Tobago Guardian : July 27th 2014 Contents A8
Sunday Guardian www.guardian.co.tt July 27, 2014
Customer Care Manager
We are looking for a suitably qualified candidate to fill
the position of Customer Care Manager. The incumbent
reports to the Chief Operations Officer and is
responsible for leading the Department in ensuring
extraordinary customer satisfaction.
• Help determine the strategic direction of the
Customer Care function and drive initiatives.
Develop Customer Care standards, and ensure
Address and resolve all customer complaints in a
professional and timely manner.
Monitor day to day activities to ensure that team
members fulfill their responsibilities.
Provide training and coaching in the delivery of
customer service excellence.
Interact with customers to build higher-level
Spearhead continuous improvement programs.
Liaise directly with the Service Manager and the
Service Department to ensure that all customer
service related items are rectified within specified
1. A Bachelor's degree in Marketing or Business
Management or equivalent.
2. At least five years' experience in Customer Service
Management or a similar role.
Interested persons should send resumes to
Please include Customer Care Manager in subject line.
Application Deadline: August 8th, 2014
Secretary of the Police Social
and Welfare Association, acting
Inspector Michael Seales, says
news of the Community Comfort
Patrol (CCP) programme "came
like a thief in the night" to the
association s members.
Seales said the association had
no knowledge about the CCP,
which is a joint initiative between
the Ministry of National Security
and the Private Security Network
The CCP will utilise private
security companies belonging to
the PSNC to patrol residential areas
and housing developments to assist
with crime prevention.
It is also the intention of the
ministry to align the CCP pro-
gramme with the Rapid Response
On Tuesday, at a public meeting
in St Augustine, Opposition Leader
Dr Keith Rowley took issue with
the CCP, stating that there were
untrained, unknown people driving
in strange cars throughout neigh-
bourhoods pretending to be police.
The programme was launched
on Thursday at the Police Academy,
St James, by National Security
Minister Gary Griffith. Since June
16 the CCP was introduced specif-
ically to patrol areas along the East-
However, the CCP will soon be
expanded to Pleasantville, Union
Hall, Golconda and Chaguanas.
Seales said while the association
understood the concept of the CCP,
there were concerns "with the per-
sons who may fill the vacancies of
He said the TT Police Service
(TTPS) had no discussion with the
association, nor were they told how
the RRU would work with private
security companies and how many
police officers would be assigned
to the programme.
"We have no details. We have
said that we don t want confronta-
tion with the terms and conditions
of our members in the performance
of their duties."
He said he was not sure if the
private security officers would
respond to distress calls and then
notify the police.
"Our executive are in discussions
with our central committee mem-
bers on the matter. After we make
a conclusive determination as to
what is really happening we will
He said CCP was never men-
tioned or considered in the TTPS
three-year strategic plan, which
the association had in its posses-
sion. Asked how the idea was con-
ceptualised, Seales said it was "a
government policy" to treat with
crime issues and the fear of crime.
See Page A17
CHARLES KONG SOO
One man was held with a
TEC-9 automatic handgun,
ammunition and a large quantity
of US currency yesterday morn-
ing following a police operation
by officers of the Northern Divi-
sion Task Force.
The operation was spearheaded
by Inspector Mark Maharaj and
Sgt Haywood who led a team of
Northern Division Task Force
Speaking at the Sunday
Guardian s offices yesterday,
Inspector Wayne Mystar, of the
Police Service Public Affairs Unit,
said that around 12.15 am officers
acting on information intercepted
a vehicle on the Eastern Main
Road in Barataria.
On checking the vehicle, the
TEC-9 was recovered together
with two magazines, 75 rounds
of 9 millimetre ammunition, and
close to US$400,000.
A 51-year-old man from
Barataria was arrested and is
assisting police with investiga-
tions. Mystar said he wanted the
public to know that the TEC-9
handgun was dangerous.
He said the firearm had the
capability of firing close to 1,200
rounds per minute and that kind
of firepower was in the hands of
criminals that the police were
going up against.
Mystar said he also wanted to
commend the NDTF for recov-
ering yet another firearm. The
division has recovered over 90
firearms for the year already, the
highest among police divisions
throughout the country.
Seales: Comfort police came like thief in the night
Police seize deadly TEC-9 handgun
The TEC-9 automatic handgun, ammunition found during the operation
The large quantity of US currency
was also seized.
AREAS OF PATROL
Members of the newly formed Community Comfort Patrol unit during the launch of the pilot project at the Police
Academy, St James, on Thursday. PHOTO: MARYANN AUGUSTE
Links Archive July 26th 2014 July 28th 2014 Navigation Previous Page Next Page